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About the Role
As a member of our team, you will be the friendly voice of our company, handling incoming calls from customers, interested parties, and partners. You will capture their concerns, answer initial questions, and provide first-level telephone support. Your role is crucial in determining if an issue can be resolved directly or if it needs to be escalated to the appropriate department, ensuring all conversations are meticulously documented in our CRM system for completeness and clarity. You will collaborate closely with various departments, facilitating a smooth flow of information between our customers and internal teams, and actively contribute to process optimization and the continuous development of customer service.
Responsibilities
- Handle incoming calls from customers, interested parties, and partners in a friendly manner.
- Capture the customer's concern, clarify initial questions, and provide first-level telephone support.
- Determine if the issue can be resolved directly or escalate it to the responsible department.
- Document all conversations carefully in the CRM system, ensuring all information is complete and understandable.
- Collaborate closely with specialist departments to ensure a smooth flow of information between customers and internal teams.
- Actively participate in optimizing processes and continuously developing customer service with the team.
Requirements
- Enjoy talking on the phone and actively helping people.
- Possess friendliness, empathy, and a professional demeanor.
- Demonstrate patience and strong communication skills, especially with elderly or care-dependent individuals.
- Approach every interaction with respect and on equal terms.
- Exhibit high concentration and focus, remaining attentive and motivated even with numerous similar tasks.
- Be open to change and enjoy developing processes further within the team.
- Have very good German language skills in speaking and writing (at least C1).
- Previous experience in telephone customer contact, sales, or a call center is helpful, but learning ability and phone presence are key.
- Other languages are an advantage but not a requirement.
Skills
- Customer Service
- Communication
- Empathy
- Patience
- Problem-Solving
- CRM Systems
- Teamwork
- Process Optimization
Location
- Remote
Work Type
- Full-time
- Hybrid
Experience Level
- Entry-level
- Some experience helpful
Education Level
- Not specified
Salary/Compensations
- Not specified
Benefits
- Meaningful work contributing to society.
- Genuine team spirit and a supportive team.
- Choice between Deutschlandticket, JobRad (after probation), or Urban Sports Club membership.
- Workation possibility from other locations (after probation).
- Attractive corporate benefits.
- Voluntary HORNBACH employee stock program.
- Modern office with free snacks and drinks.
- Large kitchen.
- Regular team events.
About the Company
- Seniovo GmbH is part of the HORNBACH Group.
- Seniovo transforms living spaces into safe, comfortable, and barrier-free environments.
- The company is a team of visionaries dedicated to the well-being and independence of people with limited mobility.
- Working at Seniovo means being part of a team characterized by respect, collaboration, and a shared drive to make a positive difference.
- Seniovo offers a platform for creative and ambitious talents in an environment that prioritizes innovation and human well-being.
- Join Seniovo to elevate your career and improve lives, creating spaces that are more than just living areas – they are places of well-being and independence.
Equal Opportunity
- Not specified