Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Beckman Coulter Life Sciences, an operating company of Danaher, is dedicated to innovating for tangible impact in life sciences, diagnostics, and biotechnology. We aim to accelerate answers to critical questions through automation, developing innovations for scientists by scientists. Our work saves lives by reclaiming time through automating workflows and addressing complex results.

Responsibilities

• Provide remote and on-site field system support for hardware, software applications, and networking.
• Offer next-level phone support to the field service organization for complex technical problems.
• Provide technical leadership, working across functions to identify root causes and resolve challenging issues for Informatics customers in North America.
• Manage escalation processes and action-planning to ensure compliance and rapid resolution of middleware product and networking issues.
• Investigate complex problems through remote data stream collection and analysis to guide collaborative resolution efforts.
• Coach and mentor field engineers and applications associates through repair processes for workstations, servers, and analyzer connection hardware.
• Apply and develop knowledge of cloud-based solution architecture, deployment, and troubleshooting in collaboration with global technical support teams.

Requirements

• Bachelor’s Degree with 3+ years’ supporting laboratory middleware.
• Experience with Data Innovations, EPIC Beaker, Cerner Oracle Health, or Life Science LIS (or similar).
• Strong computer networking and/or LIS implementation/development experience.
• Ability to travel up to 25% - 75% travel, overnight, within North America.
• Occasional after-hours on-call responsibilities.
• Valid driver’s license with an acceptable driving record.
• Ability to lift, move or carry equipment up to 50lb.

Skills

• Hardware support
• Software applications support
• Networking support
• Middleware product troubleshooting
• Cloud-based solution architecture
• Deployment
• Troubleshooting
• Laboratory middleware support
• LIS implementation/development
• Computer networking

Location

• Fully remote
• Residency in the western half of the US required

Work Type

• Remote
• Full-time

Experience Level

• 3+ years supporting laboratory middleware

Education Level

• Bachelor’s Degree

Salary/Compensations

• $120,000-$135,000

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k)
• Bonus/incentive pay

About the Company

• Beckman Coulter Life Sciences is one of Danaher’s operating companies, focused on life sciences, diagnostics, and biotechnology.
• We develop innovations for scientists by scientists, with over 3,300 global colleagues.
• Our work has been accelerating human health since 1935.
• Danaher Corporation is committed to equal opportunity.

Equal Opportunity

• Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
• We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.