Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Restaurant Operations Manager role.
Rezi rewrites your resume against Hard Rock Hotel & Casino Ottawa's job description. Free.
Tailor your resume to this Restaurant Operations Manager role.
Rezi rewrites your resume against Hard Rock Hotel & Casino Ottawa's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Restaurant Operations Manager posting at Hard Rock Hotel & Casino Ottawa — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Restaurant Operations Manager posting at Hard Rock Hotel & Casino Ottawa — free, in seconds.
About the Role
The Operations Manager is responsible for departmental P&L expense lines, supporting cafe senior leadership in upholding brand standards, and meeting business objectives.
Responsibilities
- Demonstrate financial comprehension of the cafe’s budget and P&L.
- Serve as a mentor and coach to develop hourly staff members.
- Manage labor schedules in line with the cafe’s budget and forecast models.
- Successfully run a department and/or cost center.
- Partner across all departments to support consistent execution of systems and processes.
- Support senior management in building a highly functional hourly team.
- Execute established brand standards within the Rock Shop and identify opportunities to grow retail sales.
- Foster an environment of customer service where guests are prioritized.
- Execute established standards for overall guest satisfaction.
- Remain an objective observer of service standards to ensure guest expectations are upheld.
- Engage with guests regarding music.
- Support senior management in attracting and retaining talented individuals.
- Clearly define goals and expectations for team members and hold them accountable.
- Support staff development and advancement.
- Serve as a Learning Coach developing and executing learning and developmental programs.
Requirements
- Proven experience within an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant.
Skills
- Ability to learn and bring "out of the box" ideas.
- Genuine enthusiasm and aptitude for serving people.
- Excellent verbal and written communication skills.
- High level of business acumen and common sense.
- Strong problem-solving skills.
- Strong communication and listening skills.
- Ability to comprehend and use technical or professional language.
- Ability to effectively pitch and present information.
- Multiple language abilities a plus.
- Fluency in English required.
Benefits
- Comprehensive benefits package
- Health and well-being support
- Future planning support
- Work-life balance support
About the Company
- Our team members are the key to our company’s success.
- We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.