Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Assistant General Manager is the senior business leader in the Cafe, supporting the General Manager in upholding brand standards and core values while meeting or exceeding Owners’ Objectives. This role is responsible for asset management of the entire facility and is expected to demonstrate an entrepreneurial approach to maximize the business’ full potential.

Responsibilities

• Demonstrate financial comprehension in achieving the Cafe’s key performance metrics.
• Work closely with Sales to execute the Cafe Sales & Marketing plan and achieve year-over-year entrée count growth.
• Serve as a mentor and coach to junior management staff.
• Communicate a clear operating direction based on a sound understanding of the business.
• Work across all departments to ensure consistent execution of systems and processes.
• Support the GM in building a highly functional team with a shared vision and values.
• Champion change and ensure successful implementation of local and company initiatives.
• Foster an environment of customer advocacy where team members prioritize the guest.
• Execute standards for overall guest satisfaction that meet or exceed brand standards.
• Be responsive and hospitable to guest feedback from all sources.
• Support Cafe staffing objectives by attracting and retaining talented individuals.
• Define goals and expectations for management and hourly team members and hold them accountable.
• Support staff development and advancement along career paths.
• Serve as a Learning Coach, developing and executing learning programs to drive continuous improvement and retention.

Requirements

• Proven experience in the hospitality industry, including restaurant front-line operations.
• Successful completion of pre-employment process, including two satisfactory reference checks.

Skills

• Strong leadership and interpersonal skills.
• Consultative skills and ability to work cross-functionally.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Potential and aspiration to serve as a Hard Rock General Manager.

Education Level

• Bachelor’s Degree in HRM/Business or Culinary preferred.

Benefits

• Comprehensive benefits package to help team members stay healthy, plan for their future, and maintain a healthy work-life balance.
• Benefits may vary with employment status.

About the Company

• Hard Rock International is an equal opportunity employer.
• We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
• Hard Rock welcomes and encourages applications from people with disabilities.
• Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Equal Opportunity

• Hard Rock International is an equal opportunity employer.
• We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
• Hard Rock welcomes and encourages applications from people with disabilities.
• Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.