Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role involves working with the Customer Relations Team to ensure accurate and timely response and logging of all feedback received. It also includes responding to and actioning GDPR requests, and collating and reporting figures for the team.

Responsibilities

• Monitor online review sites, receive, register and respond to all incoming feedback including Google Reviews, Trust Pilot, All Agents, and Customer Experience forms.
• Add review testimonials to Google sheet for marketing.
• Produce monthly figures including feedback and team statistics.
• Respond to and accurately action GDPR requests for unsubscription or removal from the database.
• Assist the Customer Relations Team with complaint files.
• Assist in developing and documenting best practices for the team.
• Research new rating sites and make recommendations for additional monitoring.
• Provide support to Help & Advice teams when required.

Requirements

• Passion for customer service and upholding service standards.
• Confidence to work as part of a busy team, dealing with colleagues at all levels.
• Excellent timekeeping and absence record.
• Enthusiastic, ‘Nothing is too much trouble’ attitude.
• Smart, well-presented and uphold dress code.
• Act as an ambassador for the company, always acting in its best interest.

Skills

• Confident with excellent communication skills, using telephone as first point of contact.
• Good writing skills.
• Ability to maintain confidentiality in all dealings and correspondence.
• Highly organised and able to prioritise a varied workload.
• Able to work under pressure with excellent attention to detail.
• Flexible approach to work, particularly during busy periods.
• Professional approach, demonstrating high levels of integrity.
• Able to demonstrate initiative along with a ‘can do’ approach.

Location

• Teddington

Work Type

• Full-time

Salary/Compensations

• £28,000

Benefits

• Fast-track growth within the property industry with clear development pathways.
• Comprehensive training, from apprenticeship to industry qualifications.
• Generous holiday allowance starting at 25 days annually, plus a birthday day off.
• Supportive environment with wellbeing programs, team social events, and a fun, dynamic workplace.
• Pension contribution.
• Beauty and fitness discounts.
• Season ticket loan.
• Cycle-to-work scheme.
• Enhanced maternity/paternity leave.
• Paid day off to volunteer at a charity of choice.