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About the Role

The Research Team and J.P. Morgan Personal Investing aim to make the organization relentlessly customer-centric. This role involves working with designers, product managers, marketers, and engineers to create customer-led products and services. You will explore user behaviors, needs, and motivations through primary research and contribute to product development from strategic scoping to design and delivery.

Responsibilities

Prioritize research opportunities in collaboration with Design, Product, and other Researchers.
Lead and advise on research plans, user research strategy, and methods.
Manage and conduct generative and evaluative research.
Conduct independent research on multiple aspects of products and experiences.
Refine the definition and understanding of the target audience for products, services, and features.
Incorporate complex technical and business requirements into research projects.
Advocate for and guide the use of customer insights and data to inform decisions.
Present and communicate user research and recommendations to the organization.
Support and develop best practices, research methodologies, and frameworks.
Act as a customer advocate and foster a shared understanding of a customer-first approach.

Requirements

Experienced with a range of exploratory and evaluative research methods, ideally in product and/or service development.
Experience in defining best practices and considering working procedures.
Strong critical-thinking and problem-solving skills.
Comfort working through ambiguity.
Strong communication and interpersonal skills, with the ability to convince and persuade high-level stakeholders.
Ability to bring research insights to life for diverse stakeholders.
Develop and sustain effective working relationships with internal and external stakeholders.
Bachelor’s degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field, or equivalent professional experience.
Desire to be part of a fast-paced and intellectually curious research team.
Passion for championing the customer in the development of an investment experience.

Skills

User research
Interviews
Surveys
Diary studies
Participatory workshops
Usability testing
Customer insights
Data analysis
Communication
Interpersonal skills
Stakeholder management

Location

Work Type

Full-time

Experience Level

Experienced researcher

Education Level

Bachelor's degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field or equivalent professional experience.

About the Company

J.P. Morgan Personal Investing is the UK’s largest truly digital wealth manager, offering clarity and transparency to both seasoned and first-time investors.
J.P. Morgan Personal Investing manages over £9bn on behalf of over 250,000 clients.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to prominent corporations, governments, wealthy individuals, and institutional investors.
Our professionals in Corporate Functions cover areas like finance, risk, human resources, and marketing.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share, and control their financial data.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.