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About the Role

Zip is seeking a strategic and execution-oriented Post Sales Enablement Manager to empower customer-facing teams with the knowledge, tools, and resources needed to deliver exceptional customer value. This role bridges Product, Product Marketing, and the Postsales organization to drive user adoption, customer retention, and Net Revenue Retention (NRR).

Responsibilities

• Build and manage comprehensive onboarding programs for post-sales roles.
• Create role-based learning journeys to accelerate team ramp time and optimize performance.
• Develop and maintain ongoing enablement programs tied to product releases, process updates, and skill gaps.
• Design assessments, certificates of completion, and readiness checkpoints to validate learning.
• Partner cross-functionally to ensure enablement materials are accurate and current.
• Organize and maintain enablement content across internal systems.
• Structure enablement content for seamless extension to partner-facing audiences.
• Build reporting and dashboards for leadership visibility into enablement programs.
• Identify enablement gaps from the field and translate feedback into training content.
• Support post-sales managers with readiness tracking and development planning.
• Optimize the enablement tech stack and map initiatives to business metrics.

Requirements

• 5+ years of experience in Post-Sales Enablement, Instructional Design, or solution implementation within a B2B SaaS environment.
• Direct experience building enablement programs for post-sales roles.
• Exceptional communication, presentation, and storytelling skills.
• Proven ability to build strong cross-functional relationships.
• Self-starter mindset with the ability to thrive in a dynamic startup environment.
• Comfortable managing multiple projects simultaneously.
• Ability to map enablement initiatives back to core business metrics.

Skills

• Post-Sales Enablement
• Instructional Design
• Solution Implementation
• B2B SaaS
• Communication
• Presentation
• Storytelling
• Cross-functional Collaboration
• Project Management
• Analytical Mindset
• Procurement
• Fintech
• ERP

Location

• Remote

Work Type

• Hybrid
• Full-time

Experience Level

• 5+ years

Salary/Compensations

• $123,000-$152,000

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Catered lunches & dinners for hybrid employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan

About the Company

• Zip is the AI platform for enterprise procurement, designed for humans and agents working together.
• The platform orchestrates procurement across teams, tools, and suppliers using AI agents to help companies innovate faster.
• Trusted by enterprises like T-Mobile, OpenAI, AMD, Mars, and Dollar Tree, Zip has saved over $8 billion and processed over $500 billion in spend.
• The Zip team comprises product leaders from Apple, Airbnb, and Meta, and former procurement leaders from major organizations.
• Zip has raised $371 million, backed by prominent investors, and has received recognition from Forbes, Fast Company, Inc., and LinkedIn.

Equal Opportunity

• We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.