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About the Role

Cleveland Clinic London is seeking an Estates Operation Manager to lead and develop Estates & Facilities services, ensuring operational goals and KPIs are met. This role involves financial responsibility for OpEx & CapEx budgets and requires proactive management and communication during operational issues.

Responsibilities

• Provide leadership, management, and development of the Estates & Facilities services, ensuring operational commitments & Key Performance Indicators are met and exceeded.
• Ensure Cleveland Clinic London policies and processes are effectively communicated and implemented within the Estates services.
• Develops Preventative Maintenance needed for maintaining building systems in accordance with manufacturers recommendations and relevant HTM and HBN’s.
• Ensure the provision of healthy and safe working conditions and that health and safety policy and process is effectively implemented across CCL.
• Ensure optimum staffing structures operate to ensure the delivery of service excellence.
• Ensure structures support workload requirements.
• Ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
• Working with other operational managers to ensure the collaborative development of support services, effective team working, and support to caregivers.
• Ensure appropriate control systems to ensure statutory, mandatory and policy commitments are met.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key stakeholders and caregivers.
• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
• Other duties assigned.

Requirements

• Professional/academic qualification at degree level or equivalent experience in a Technical or Estates discipline.
• Good knowledge of statutory and mandatory tasks required for infrastructure systems.
• Evidence of continuing personal and professional development in Estates & Facilities Management disciplines.
• Authorised Person qualification.
• Registration as member of IHEEM/IWFM or similar.
• NEBOSH General Certificate in Health and safety or IOSH Health and Safety and working towards NEBOSH General Certificate.
• Significant experience in a senior manager position, in the estates and facilities management sector.
• Evidence of successful projects/programmes of work within agreed constraints e.g. budgets, timescales.
• Demonstratable knowledge of best practice in Hard FM standards, and a robust knowledge base of NHS technical guidance and standards (HTM's and HBN's).
• Have at least one relevant area of technical expertise (electrical, fire, medical gases, decontamination, water safety etc).
• Demonstrable experience of having managed teams, Operational budgets and contracts.
• Strong understanding and experience of Operational Building Services is essential.
• Previous experience of CAFM Systems is required.

Skills

• Leadership
• Management
• Development
• Operational delivery
• Financial responsibility
• Budget management (OpEx & CapEx)
• Communication
• Problem-solving
• Team management
• Stakeholder management
• Customer focus
• Coaching
• Training
• Assessment
• Recognition/reward

Location

• 33 Grosvenor Place, London, SW1X 7HY

Work Type

• On-site only
• Permanent
• Full time

Experience Level

• Depending on Experience

Education Level

• Degree level or equivalent experience
• Formal EITB/ CITB Craft Apprenticeship (desirable)

Salary/Compensations

• From £70,000

Benefits

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food, retail, and more

About the Company

• Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians.
• Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations.
• We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
• With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

Equal Opportunity

• As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
• CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
• Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
• When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.