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About the Role
The First Impression Assistant is the first point of contact for visitors and a brand ambassador, responsible for welcoming clients, handling calls, organizing hospitality, and providing administrative support with an exceptional customer service approach.
Responsibilities
- Coordinate daily activities, priorities, and coverage across reception and pantry shifts.
- Act as a professional first point of contact for visitors, clients, and external contacts.
- Manage visitor processes, including sign-in, access procedures, and liaison with internal hosts.
- Coordinate meeting room bookings, room setup, and transitions.
- Monitor stock levels within the pantry and meeting rooms and flag replenishment requirements.
- Support pantry operations, including preparation and service of refreshments.
- Coordinate lunch orders for meetings and events.
- Assist with lunch setup and clearing.
- Maintain cleanliness and organisation of the pantry.
- Carry out glassware care.
- Liaise with internal teams to confirm hospitality, room, and timing requirements.
- Handle incoming calls and general enquiries, directing them appropriately.
- Maintain high presentation standards across reception, meeting rooms, pantry, and shared client areas.
- Monitor and escalate facilities or front-of-house issues.
- Keep front-of-house systems, booking tools, and records accurate and up to date.
- Work collaboratively with the wider First Impression team to ensure consistent service delivery.
- Adhere to security, health and safety, and hygiene procedures.
- Provide first-line troubleshooting support for meeting room AV equipment.
- Issue permanent and temporary access passes in accordance with security procedures.
Requirements
- Reception experience is essential.
- An energetic approach that shines through in your work.
- A team focused attitude.
- A natural passion and desire to make every visitor smile.
- A committed attitude and dedication to creating a memorable guest experience.
- Fluent written and spoken English.
- Experience using email and Microsoft packages.
- Excellent personal presentation.
Skills
- Customer service
- Switchboard operation
- Administrative support
- Multitasking
- Flexibility
- Communication
- Microsoft Office Suite
Location
- London, EC2V 7AW
Work Type
- Full Time
- Permanent
- Onsite
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- £32,000 per annum
Benefits
- 25 days holiday, plus bank holidays
- Salary sacrifice schemes
- Retail vouchers
- TechScheme
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
- Global employer opportunities
- Career development prospects
About the Company
- Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services.
- We have long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
- Williams Lea employees, nearly 7000 people worldwide, provide efficient business services at client sites in often complex and highly regulated environments.
- Services are delivered from centralised Williams Lea onshore facilities and through best cost company offshore locations.
Equal Opportunity
- The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation.
- It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
- If you have a disability and prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com.