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About the Role

Drive Japan tour guides performance management to meet Excellence Goals. Report to the Country Manager, Japan.

Responsibilities

• Hire and develop a strong and skilled tour guides team in Japan that aligns with company values.
• Develop and lead training and coaching programs for tour guides, including annual, mini, and one-on-one sessions.
• Complete tour scheduling to maximize the performance of top tour guides.
• Develop and lead team assessments for tour guides and implement quality improvement actions per company guidelines, such as improvement plans, one-on-one coaching, rescheduling, and termination.
• Support tour guides in achieving excellence goals through pre-trip briefings, post-trip debriefings, on-site ride-alongs, emergency handling, and managing difficult travelers.
• Provide travelers' surveys and tour guides' performance results to the team and initiate timely performance actions.
• Review travelers' surveys and comments to promptly raise critical issues with recommendations.
• Prepare and distribute bi-weekly newsletters to keep the team updated on business status, operational changes, and company initiatives.
• Oversee the timely completion of all administrative work related to tour guides.
• Collect feedback from the tour guides team to identify product issues for improvement.
• Support monthly audits on the accuracy of travel documents for Japan itineraries and web content.
• Provide 24/7 emergency support on a rotational basis.

Requirements

• Fluent English (speak, read, and write effortlessly).
• Native Japanese proficiency (written and spoken).
• Minimum 5 years of experience in the international travel trade.
• Strong leadership, communication, interpersonal, people management, risk management, and change management skills.
• Result-oriented, detail-oriented, and quality-focused.

Skills

• Leadership
• Communication
• Interpersonal skills
• People management
• Risk management
• Change management
• Attention to details
• Quality focus

Location

• Tokyo, Japan

Work Type

• Full-time
• Onsite

Experience Level

• Minimum 5 years of experience in the international travel trade.

Education Level

• Bachelor's degree in any related field.
• Certificate of Travel Agency (“TAⅢ” (Type 3)) or Travel Service Arrangement Agency (“TSAA” (Type 6)) preferred.

Salary/Compensations

• Competitive salary package

Benefits

• Reimbursement of public transport with yearly max cap
• 15 Vacation days per year + 3 personal days
• Incentive Bonus based on targeted results
• Personal and Professional Growth – Available on request
• Milestone Bonus + Travel certificate for every next 5th anniversary of employment
• Associate Deals – WORLDWIDE GC Tour packages available at discounted price
• Referral Bonus
• Full training program onsite
• Unique Corporate Culture

About the Company

• Working as part of an international team with exposure to colleagues in worldwide offices.
• Great opportunity to learn about all aspects of the travel business and streamline your career.
• Visit our website at: http://www.oattravel.com, www.gct.com

Equal Opportunity

• By applying to this add you will give the Grand Circle your consent for processing your data in recruitment process. The data collected in process of recruitment is in accordance with the policy of keeping. Personal data of the Grand Circle and without your express consent cannot be used in any other purposes.