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About the Role

The Ritz-Carlton is seeking professionals to uphold its "Gold Standards" of luxury hospitality, ensuring guests receive exceptional and memorable experiences. This role involves supporting Sales & Marketing with administrative tasks and client communication, contributing to the company's reputation for excellence and guest care.

Responsibilities

• Perform general office duties to support Sales & Marketing, including filing, emailing, typing, faxing, and copying.
• Prepare sales-related documents such as proposals, contracts, and banquet event orders.
• Promote brand awareness internally and externally.
• Assemble information packages with relevant materials like brochures and promotional items.
• Utilize sales techniques to maximize revenue and maintain guest loyalty.
• Enter, retrieve, reconcile, and verify information in sales software.
• Respond to guest inquiries regarding property facilities, services, rates, promotions, and events.
• Serve as a client point of contact, communicating via phone and email.
• Adhere to company policies and procedures, maintaining a professional appearance and confidentiality.
• Protect company assets.
• Welcome and acknowledge guests according to company standards.
• Anticipate and address guest service needs.
• Thank guests with genuine appreciation.
• Communicate clearly and professionally, both verbally and in writing.
• Develop and maintain positive working relationships with colleagues.
• Support team goals and respond appropriately to employee concerns.
• Comply with quality assurance expectations and standards.
• Perform physical tasks including moving, lifting, carrying, pushing, and pulling objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• No supervisory experience required.

Skills

• Sales techniques
• Client communication
• Administrative support
• Guest service

Location

• Worldwide

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High school diploma or equivalent

About the Company

• Marriott International is a global leader in hospitality with over 100 award-winning properties.
• The Ritz-Carlton is known for creating exceptional luxury experiences and setting the standard for rare and special luxury service.
• The company believes in empowering associates to be creative, thoughtful, and compassionate.
• The Ritz-Carlton operates based on "Gold Standards," including its Employee Promise, Credo, and Service Values.

Equal Opportunity

• Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
• The company fosters an environment where unique backgrounds are valued and celebrated.
• Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.