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About the Role

The Practice Engagement Specialist serves as the primary field presence in Ontario, managing a portfolio of primary care practices. This role is responsible for the end-to-end implementation of digital health tools, driving sustained adoption, and ensuring clinics meet performance targets through hands-on coaching and relationship management.

Responsibilities

• Manage end-to-end digital transformation for a portfolio of approximately 22 Ontario clinics.
• Execute go-lives for digital tools including Online Booking, Self Check-In, Patient Reminders, Fax AI, Task Automation, and e-Referrals.
• Serve as the primary point of contact for clinic managers and Medical Office Assistants.
• Manage implementation timelines, readiness checklists, and provide on-site go-live support.
• Lead 30/60/90 day adoption reinforcement cycles for newly launched clinics.
• Coach physicians and staff on tool workflows, booking scripts, and digital patient engagement.
• Monitor portfolio adoption metrics and report performance trends to management.
• Support digital waitlist management, autobooking workflows, and patient volume tracking.
• Collaborate with the Senior Manager on clinic lift strategies, physician escalations, and M&A pipeline readiness.
• Execute implementations using established playbooks and provide feedback for process improvements.
• Coordinate with the Project Coordinator regarding configuration, ticketing, and administrative support.

Requirements

• 2–4 years of experience in a client-facing role within healthcare, clinic operations, or digital health.
• Experience working in or closely with Ontario FHO or primary care clinics.
• Proven track record of driving behavior change.
• Strong relationship-building skills with physicians and medical staff.
• Highly organized with the ability to manage multiple practice files and schedules simultaneously.
• Self-directed and proactive approach to problem-solving.
• Willingness to travel regularly to clinic sites across Ontario.

Skills

• Portfolio management
• Project execution
• Change management
• Clinic operations
• EMR systems
• Digital booking tools
• Patient engagement platforms
• Medical Office Administration
• Ontario FHO funding models
• Physician compensation frameworks
• Ocean
• Phelix
• Accuro
• WELL AI products

Location

• Ontario, Canada

Work Type

• Full Time

Experience Level

• 2–4 years

Salary/Compensations

• $60,000 – $65,000 CAD per annum

About the Company

• WELL Health Technologies is an innovative technology-enabled healthcare company focused on improving health outcomes.
• Publicly traded on the Toronto Stock Exchange under the symbol WELL.
• Largest clinic network in Canada with over 220 clinics and 3,400 care providers.
• Provides a comprehensive practitioner enablement platform including EMR, practice management software, and digital health tools.
• Independently certified as a Great Place to Work by the Great Place to Work Institute Canada.

Equal Opportunity

• WELL is committed to fostering a diverse, inclusive, and accessible workplace.
• We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience.