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About the Role

As a Concierge Executive, you will be an essential part of the Workplace Services Team, warmly welcoming and assisting tenants and visitors. You will also contribute to tenant activation initiatives, leveraging your hospitality skills to enhance the building experience.

Responsibilities

• Proactively greet, welcome, and serve tenants and visitors.
• Serve as a key source of knowledge for tenants and visitors regarding the building and local area.
• Provide services that enhance convenience, exclusivity, community, and utility.
• Engage with tenants and visitors proactively while stationed in the lobby and roving throughout the building.
• Represent Accor and the Client's brand effectively to building tenants and visitors.
• Identify opportunities to innovate the customer experience through feedback, tenant interaction, and trend analysis.
• Adhere to best practices, participate in CX training, and engage in quality assurance programs.
• Embrace Accor values and lead by example in all actions and interactions.

Requirements

• A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service.
• Written and verbal communication skills.
• Previous experience in a customer experience role.
• Strong passion for people, curating experiences, and leading premium service delivery.
• Must hold a valid National Police Check.

Skills

• Customer service
• Hospitality
• Hotel operations
• Communication (written and verbal)
• Customer experience
• People skills
• Service delivery

Location

• Australia

Work Type

• Full-time

Experience Level

• Mid-level

Benefits

• ALL Heartist Membership with discounts on accommodation and food & beverage worldwide.
• Family & Friends Discounts on accommodation, services, and events.
• Accor Live Limitless (ALL) Loyalty Program for earning status & reward points.
• Access to Accor’s industry-leading training platforms (Accor Academy and Typsy) for career development.
• Opportunity to build a global hospitality network.
• Worldwide career growth opportunities within Accor's extensive network.

About the Company

• Accor Hospitality Services is transforming tomorrow's world by addressing daily hospitality requirements for partners throughout Australia.
• The company focuses on delivering tailor-made, human-centric hospitality solutions.
• Accor's vision of augmented hospitality experience extends beyond hotels, rooted in HEARTIST culture and team ethos.
• Accor is a world-leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries.

Equal Opportunity

• At Accor, we welcome you as you are.
• We help you grow and learn, so that work brings purpose to your life.
• By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
• Accor is an inclusive company, building diverse teams across the globe.
• Everyone has a story and we want to learn yours.