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About the Role

This position is a key IT resource for Marvell Japan, ensuring efficient support for local users and operations. The role is crucial for maintaining IT services across Marvell's Japan offices.

Responsibilities

• Support Marvell Japan offices and users for IT day-to-day operations and projects.
• Provide desktop support, including Marvell standard computer system setup and maintenance.
• Perform basic onsite troubleshooting and support for various devices.
• Manage IT accessories.
• Assist functional teams and peers with cellphone app and desktop support.
• Collaborate with teams and vendors on IT room maintenance and hardware repair.
• Perform routine checks and basic troubleshooting on meeting room devices.
• Support communication and collaboration tools.
• Assist with phone circuit installation, maintenance, and troubleshooting.
• Perform basic onsite troubleshooting and support on network systems.
• Conduct routine checks and maintenance on wired/wireless systems.
• Assign and collect IT assets and accessories from users.
• Manage IT inventory, including user acceptance and asset updates.
• Perform inventory and asset physical counts.
• Manage IT asset disposal and destruction.
• Perform new hardware installations in the IT room.
• Conduct routine hardware checks for servers, network devices, and storage systems.
• Perform environmental routine checks in the IT room and address related issues.
• Complete other tasks assigned by Marvell.

Requirements

• Provide IT support to all Marvell Japan offices/users (Tokyo, Osaka, Hiratsuka).
• Strong troubleshooting capability.
• Excellent communication skills.
• Proven ability to resolve hardware, software, and network issues efficiently.
• A good team player.
• Fluent English is required.
• Mandarin proficiency is a plus for supporting multinational teams.
• Candidates are not permitted to use AI tools during interviews.
• Applicants must be eligible to access export-controlled information.

Skills

• Diagnosing and resolving Windows/macOS issues, application errors, system performance problems, and peripheral device failures.
• Troubleshooting desktops, laptops, printers, mobile devices, and imaging tools.
• Knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting, and basic switch/port checks.
• Proficiency with ServiceNow, or similar platforms for incident, request, and asset management.
• Familiarity with SCCm, Intune, JAMF, or similar tools for imaging, patching, and device configuration.
• Strong customer-service mindset with clear, patient communication.
• Understanding of corporate security policies, MFA, antivirus tools, and data-protection practices.
• Skilled in conference room setup, AV equipment support, office IT moves, and vendor coordination.
• Problem-solving mindset with strong ownership of incidents.
• Ability to work independently or within cross-functional IT teams.
• Excellent documentation and follow-through.

Location

• Tokyo
• Osaka
• Hiratsuka

Work Type

• Onsite

Experience Level

• 4 years of hands-on experience supporting end-users in fast-paced corporate environments.

Education Level

• College degree in IT, Computer Science, or related field
• ITIL Foundation (Preferred)

Benefits

• Competitive compensation
• Great benefits
• Workstyle within an environment of shared collaboration, transparency, and inclusivity.
• Tools and resources to succeed in doing work that matters.
• Opportunities to grow and develop.

About the Company

• Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world.
• Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities.
• At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow.
• For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.