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About the Role

Deliver comprehensive end-user technology support and ensure the effective operation and maintenance of regional system infrastructure.

Responsibilities

• Deliver end-user technology support for trading floor personnel, local office users, and regional teams.
• Manage and maintain end-user technology equipment including desktops, notebooks, printers, copiers, monitors, patching, telephones, mobile devices, and BlackBerry devices.
• Administer and support system infrastructure equipment such as servers, telecommunications hardware, hard drives, backup systems, voice systems, and trading turrets.
• Provide remote hands support for network and security infrastructure, including routers, switches, Riverbed devices, and related equipment.
• Oversee patch management and application deployment, ensuring timely updates and efficient rollout of business applications.
• Support business-related applications, addressing user issues and ensuring optimal performance.
• Assist with operational activities in the local communications room to maintain smooth operations.
• Maintain accurate infrastructure records and provide administrative support for regional reporting requirements.
• Support market data systems for traders, ensuring reliable access to critical information.
• Contribute to business continuity planning (BCP) by providing technical support and ensuring preparedness.

Requirements

• Degree or Advance Diploma in IT, Computing, Computer Science or equivalent
• Minimum 5-6 years’ relevant experience in supporting the users and system infrastructure systems especially trade floor and mission critical systems
• Knowledge and experience in supporting servers, citrix, AD and backup systems as well as the banking/trading systems and market data systems
• Basic knowledge of network, local and wide area network, security systems.
• Strong troubleshooting and analytical skills and oversee each problem until resolution
• Good interpersonal and communication skills
• Ability to work independently
• Fluent in Japanese and English

Skills

• Analytical Thinking
• Application Production Support
• Brokerage Services
• Business Requirements
• Identifying Opportunities
• Impact Analysis
• Implementation Planning
• IT Operations Support
• Technical Knowledge
• Work Collaboratively

Location

• 6-10-1 Roppongi, Minato-ku

Work Type

• Onsite
• Regular
• Full-time

Experience Level

• 5-6 years

Education Level

• Degree or Advance Diploma in IT, Computing, Computer Science or equivalent

About the Company

• We’re building a relationship-oriented bank for the modern world.
• At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.
• Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
• Global Technology, Data and AI (GTDAI) is accountable for our bank’s enterprise technology platforms and capabilities globally.
• The GTDAI works closely with business partners to deliver innovative, resilient technology solutions that enable our bank’s client-focused strategy and connectivity, and drive further modernization, agility and efficiency.

Equal Opportunity

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
• We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
• If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit