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About the Role

Make a visible impact by shaping the quality, governance and future of one of the organisation's most critical technology data assets. Help us improve the quality, governance and trustworthiness of our CMDB. This is a hands-on role focused on improving the accuracy, completeness and ongoing maintenance of Configuration Items (CIs) within ServiceNow.

Responsibilities

• Identifying and remediating CMDB data quality and completeness gaps.
• Establishing CI ownership, governance and accountability across technology teams.
• Defining CMDB health metrics and building reporting that helps teams manage their assets and services.
• Implementing certification and attestation processes to support ongoing data governance.
• Educating stakeholders on Configuration Management practices, RACI responsibilities and the importance of maintaining accurate CMDB data.
• Partnering with our ITOM Specialist to investigate Discovery issues and improve data accuracy.
• Reinforcing asset commissioning and decommissioning processes to improve CMDB and asset lifecycle management.

Requirements

• Experience working with ServiceNow CMDB and Configuration Management processes.
• A strong understanding of ITIL and Configuration Management principles.
• Experience in data quality improvement, governance and compliance activities.
• Strong stakeholder engagement and influencing skills.
• Experience developing reports, dashboards and performance metrics.
• A passion for improving processes, data quality and operational outcomes.

Skills

• ServiceNow CMDB
• Configuration Management
• ITIL
• Data Quality Improvement
• Governance
• Compliance
• Stakeholder Engagement
• Reporting
• Dashboard Development
• Performance Metrics

Location

• Sydney

Work Type

• Hybrid
• Fixed Term

Experience Level

• Experienced

About the Company

• The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking.
• We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
• Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives.
• Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go.
• Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve.
• We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts.
• We know it is the growth and success of our people that drives the RBA forward.
• Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

Equal Opportunity

• The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives.
• We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community.
• We are committed to making the recruitment process fair and equitable for all our candidates.