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About the Role

The Officer is responsible for executing Shareholder Services and Client Trading activities across APAC, ensuring accuracy, timeliness, and compliance. This role serves as a subject matter expert, collaborating globally to support business growth, client service, and operational effectiveness.

Responsibilities

• Process shareholder activity and client trading transactions within deadlines and service standards.
• Ensure all transactions are completed accurately and in accordance with documented procedures and controls.
• Provide Portfolio Management with accurate and timely information on daily subscription/redemption activity, ensuring data integrity.
• Monitor transaction flows, leading the investigation and resolution of exceptions, discrepancies, and breaks related to client flows.
• Maintain high standards of productivity, quality, and client service.
• Support APAC business activities across multiple markets and products.
• Support automation, digitization, and AI-enabled initiatives to improve operational efficiency and control effectiveness.
• Serve as a subject matter expert for designated processes and operational activities.
• Provide guidance and support to junior team members.
• Act as an escalation point for operational issues and complex transactions.
• Build and maintain strong knowledge of SHS products, policies, procedures, and systems.
• Demonstrate sound judgment in identifying and escalating operational risks and issues.
• Ensure compliance with all policies, controls, and regulatory requirements.
• Support error investigations, root cause analysis, and remediation activities.
• Proactively identify opportunities to strengthen controls and reduce risk.
• Participate in process improvement, transformation, and automation initiatives.
• Support system testing, UAT activities, and implementation of new processes or enhancements.
• Identify opportunities to increase efficiency, improve controls, and eliminate manual activities.
• Contribute ideas that enhance the operating environment and client experience.
• Maintain and update procedures and operating documentation.
• Participate in cross-training initiatives to improve team flexibility and resiliency.
• Share knowledge and best practices across APAC and global teams.
• Support business continuity and operational resilience objectives.
• Collaborate with colleagues across APAC, North America, and EMEA to ensure consistent service delivery.
• Participate in global projects and working groups.
• Build productive relationships with internal stakeholders and business partners.

Requirements

• Bachelor's degree or equivalent industry experience.
• 5-10 years of experience in investment operations, transfer agency, shareholder services, client trading, fund administration, or related functions.
• Strong technology aptitude and willingness to learn emerging technologies.
• Strong analytical and problem-solving capabilities.
• Experience with operational transformation, testing, or automation initiatives.
• Working knowledge of AI, Generative AI, RPA, Power BI, Tableau, Alteryx, Power Automate, or similar technologies.
• Strong understanding of operational controls and risk management principles.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management skills.
• Ability to work effectively in a global and fast-paced environment.
• Experience supporting mutual funds and ETFs.
• Knowledge of APAC markets and regulatory environment.
• Experience working with complex operational systems and data analysis tools.
• Advanced Excel and data analysis skills.

Skills

• Shareholder Services
• Client Trading
• Operational Processing
• Data Integrity
• Risk Management
• Process Improvement
• Automation
• Digitization
• AI
• Technology Aptitude
• Analytical Skills
• Problem-Solving
• Stakeholder Management
• Communication Skills
• Knowledge Management
• Business Continuity
• Operational Resilience
• Excel
• Data Analysis

Location

• APAC

Work Type

• Full-time

Experience Level

• 5-10 years

Education Level

• Bachelor's degree or equivalent industry experience

Benefits

• Inclusive development opportunities
• Flexible work-life support
• Paid volunteer days
• Vibrant employee networks

About the Company

• Institutional investors rely on State Street to help them manage risk, respond to challenges, and drive performance and profitability.
• State Street is committed to fostering an environment where every employee feels valued and empowered to reach their full potential.

Equal Opportunity

• As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.