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About the Role

Papaya Global is seeking an experienced Director of Payroll Operations to lead and elevate its global payroll operations function. This senior leadership role involves end-to-end ownership of the payroll cycle, direct accountability for customer outcomes, and a mandate to advance the team's operational maturity. The role requires leading a team of over 80 payroll professionals, collaborating with In Country Teams (ICTs), and driving customer health, revenue retention, and expansion.

Responsibilities

Lead the end-to-end payroll cycle, ensuring accuracy, compliance, and SLAs across all markets.
Drive high service quality to directly contribute to customer health and retention.
Own the revenue mindset, treating payroll operations as a business function that protects and grows ARR.
Partner with ICTs to ensure seamless handoff into steady-state operations.
Build and execute a roadmap to mature team processes, tooling, and performance standards.
Champion an AI-first mindset, identifying opportunities to leverage AI and automation for streamlining operations, reducing manual effort, and scaling effectively.
Serve as an escalation point for complex customer issues and drive resolution with urgency and ownership.
Foster a culture of accountability, continuous improvement, and customer obsession across a team of 80+.

Requirements

10+ years of experience in payroll operations, with proven expertise in managing full-cycle payroll processes at scale.
Demonstrated experience leading large teams in a customer-facing environment.
Experience working cross-functionally with implementation, product, and finance teams.
Excellent communication skills and the ability to represent the operations function at the executive level.
A revenue mindset.
Data-driven mindset and decision making.
An AI mindset - actively explore how AI and automation tools can drive effective teams and elevate service quality at scale.
Experience in the global workforce industry, specifically in Payroll, EOR, and AOR.
Familiarity with multi-country payroll complexity and the regulatory landscape across key markets.
Background in scaling operations teams through growth or transformation phases.

Skills

Payroll operations
Full-cycle payroll processes
Team leadership
Customer-facing environment
Cross-functional collaboration
Executive communication
Revenue mindset
Data-driven decision making
AI and automation
Global workforce management
Payroll
EOR
AOR
Multi-country payroll
Regulatory landscape
Operations scaling

Experience Level

10+ years of experience in payroll operations

About the Company

Papaya Global is a rapidly growing, award-winning B2B tech unicorn.
Our mission is to transform the way companies manage global workforce payments.
Our platform enables organizations to pay employees, contractors, and other beneficiaries anywhere in the world quickly, compliantly, and reliably.
We are continuing to scale our global payments infrastructure.