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About the Role
As Chief Product Owner for Investigating & Offboarding, you'll be accountable for the customer, risk and strategic outcomes of capabilities supporting financial crime investigations, suspicious matter reporting and customer offboarding. You'll work closely with Financial Crime Operations, Risk and Technology teams to improve investigation effectiveness, strengthen compliance outcomes and create more efficient ways of working. In this role you’ll translate Delivery Unit strategy into a clear 6–12 month product direction and roadmap as well as own the backlog, priorities and outcome delivery for investigation, suspicious matter reporting and offboarding capabilities. Further, you will improve investigation effectiveness, workflow efficiency and operational scalability while embedding risk, conduct and control requirements into product and delivery decisions. Leading a multi-squad Release Train, you'll set priorities, guide investment decisions and ensure teams focus on delivering the outcomes that matter most for customers, operational partners and the Group's risk obligations.
Responsibilities
- Translate Delivery Unit strategy into a clear 6–12 month product direction and roadmap
- Own the backlog, priorities and outcome delivery for investigation, suspicious matter reporting and offboarding capabilities
- Improve investigation effectiveness, workflow efficiency and operational scalability
- Embed risk, conduct and control requirements into product and delivery decisions
- Set priorities for a multi-squad Release Train
- Guide investment decisions for a multi-squad Release Train
- Ensure teams focus on delivering outcomes that matter most for customers, operational partners and the Group's risk obligations
Requirements
- Experience leading product, change or transformation initiatives within financial crime, risk or operational environments
- Strong product management and prioritisation skills
- Experience translating strategic objectives into clear roadmaps and delivery outcomes
- Knowledge of investigations, customer lifecycle management and financial crime processes
- Strong executive stakeholder management and collaboration skills
- Experience partnering with Financial Crime Surveillance, Technology and Risk stakeholders to deliver outcomes
- Experience working in agile and product-led delivery environments
- Ability to balance operational, customer and regulatory requirements
- Strong communication, planning and decision-making capability
Skills
- Product Management
- Prioritisation
- Roadmap Development
- Agile Methodologies
- Stakeholder Management
- Communication
- Planning
- Decision-Making
Location
- Sydney
Work Type
- Full-time
- Onsite
Benefits
- Special offers on banking products
- Discounts from top brands
- Generous employee-only mortgage rates
- Flexible work arrangements
- Variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities
- Opportunities to give back to the Community through volunteering initiatives
About the Company
- Obsessed with becoming our customers' #1 banking partner for life
- Committed to making Westpac the best place to work in the country
Equal Opportunity
- We’re all about creating a supportive and inclusive community.
- We welcome everyone – no matter your age, gender, background, or abilities.
- We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
- If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page.