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About the Role

This role is an opportunity to shape the future of customer onboarding across Westpac. As Chief Product Owner for Unassisted Onboarding & Maintenance, you will lead the strategy and roadmap for capabilities that determine customer treatment, identify and verify customers and related parties, and support ongoing control monitoring. You will work across a complex enterprise environment, bringing together customer, risk, technology, and operational priorities to create simpler, more seamless onboarding experiences. Leading a large Release Train, you will make critical investment and prioritisation decisions, influence enterprise outcomes, and help deliver the next generation of customer due diligence capabilities.

Responsibilities

Lead the strategy and roadmap for customer treatment capabilities.
Oversee identification and verification of customers and related parties.
Support ongoing control monitoring.
Bring together customer, risk, technology, and operational priorities.
Make critical investment and prioritisation decisions.
Influence enterprise outcomes.
Deliver the next generation of customer due diligence capabilities.
Lead a large Release Train.

Requirements

Extensive product leadership experience within financial services or other highly regulated industries.
Proven experience developing and delivering large-scale multi-year product or platform strategies.
Strong stakeholder management skills, with the ability to influence at General Manager and Group Executive levels across functions.
Experience balancing customer outcomes, regulatory obligations, and commercial priorities.
Strong understanding of customer onboarding, identity, customer due diligence, or related domains.
Experience leading complex delivery portfolios, managing enterprise dependencies, and prioritisation and investment decision-making skills.
Demonstrated capability building high-performing product teams and product practices.
Strong judgement, analytical capability, and evidence-based decision making.

Location

Sydney

Work Type

Full-time
Onsite

Benefits

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance.
A variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Opportunities to give back to the Community by getting involved in volunteering initiatives.

About the Company

We’re obsessed with becoming our customers' #1 banking partner for life.
We’re committed to making Westpac the best place to work in the country.

Equal Opportunity

We’re all about creating a supportive and inclusive community.
We welcome everyone – no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page.