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About the Role

As a Sr. Client Success Manager, you will harness creative energy to deliver outstanding campaigns for top-tier clients, overseeing campaign execution from kickoff to wrap, translating strategy into practical plans, and managing project timelines.

Responsibilities

• Oversee campaign execution from kickoff to final wrap.
• Translate strategy into practical internal plans.
• Manage project timelines.
• Coordinate seamlessly across Sales, Editorial, Design, and AdOps departments using Asana.
• Serve as the primary contact for client communication.
• Manage campaigns across custom branded content, video, and social activations.
• Facilitate asset collection and track requirements.
• Oversee post-sale production budgets.
• Deliver key performance insights directly to clients.
• Manage client kickoffs and handle day-to-day client communication.
• Maintain project timelines, task ownership, and milestones.
• Guide cross-functional coordination across departments.
• Identify risks early and bring practical solutions.
• Deliver campaign reporting and wrap documentation.
• Identify additional revenue opportunities.
• Provide unique perspective to assist internal teams.
• Manage a diverse book of business directly and alongside partners.
• Act as the primary authority on client relationships.

Requirements

• A team-oriented approach that elevates the performance of everyone around you.
• Exceptional organisational skills and a meticulous attention to detail.
• Excellent written and verbal communication skills to run tight meetings and clear emails.
• An adaptable mindset to apply processes where helpful and flex in ambiguous situations.

Skills

• Asana
• Project management tools
• Post-sale digital campaigns
• Custom content
• Video
• Social media
• Ad operations workflows
• Tracking
• Delivery management

Location

• New York Office

Work Type

• Hybrid

Experience Level

• Sr.
• 5-6+ years of experience in project management or post-sale account management.

Education Level

• Bachelor’s degree.

Salary/Compensations

• $85,000 - $95,000

Benefits

• Uncapped leave
• Bonus
• Refer a friend reward
• Well-being support
• Share Incentive Plan

About the Company

• Future is the global leader in specialist media.
• Over 3,000 employees working across 200+ media brands.
• A prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action.
• Content delivered through specialist websites, magazines, events, newsletters, podcasts and social spaces.

Equal Opportunity

• We embrace and celebrate diversity, making it part of who we are.
• Different perspectives spark ideas, fuel creativity, and push us to innovate.
• We're building a workplace where we value, respect, and empower everyone to thrive.
• When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life.
• Please let us know if you need any reasonable adjustments made so we can give you the best experience!