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About the Role
As a Sr. Client Success Manager, you will harness creative energy to deliver outstanding campaigns for top-tier clients, overseeing campaign execution from kickoff to wrap, translating strategy into practical plans, and managing project timelines.
Responsibilities
- Oversee campaign execution from kickoff to final wrap.
- Translate strategy into practical internal plans.
- Manage project timelines.
- Coordinate seamlessly across Sales, Editorial, Design, and AdOps departments using Asana.
- Serve as the primary contact for client communication.
- Manage campaigns across custom branded content, video, and social activations.
- Facilitate asset collection and track requirements.
- Oversee post-sale production budgets.
- Deliver key performance insights directly to clients.
- Manage client kickoffs and handle day-to-day client communication.
- Maintain project timelines, task ownership, and milestones.
- Guide cross-functional coordination across departments.
- Identify risks early and bring practical solutions.
- Deliver campaign reporting and wrap documentation.
- Identify additional revenue opportunities.
- Provide unique perspective to assist internal teams.
- Manage a diverse book of business directly and alongside partners.
- Act as the primary authority on client relationships.
Requirements
- A team-oriented approach that elevates the performance of everyone around you.
- Exceptional organisational skills and a meticulous attention to detail.
- Excellent written and verbal communication skills to run tight meetings and clear emails.
- An adaptable mindset to apply processes where helpful and flex in ambiguous situations.
Skills
- Asana
- Project management tools
- Post-sale digital campaigns
- Custom content
- Video
- Social media
- Ad operations workflows
- Tracking
- Delivery management
Location
- New York Office
Work Type
- Hybrid
Experience Level
- Sr.
- 5-6+ years of experience in project management or post-sale account management.
Education Level
- Bachelor’s degree.
Salary/Compensations
- $85,000 - $95,000
Benefits
- Uncapped leave
- Bonus
- Refer a friend reward
- Well-being support
- Share Incentive Plan
About the Company
- Future is the global leader in specialist media.
- Over 3,000 employees working across 200+ media brands.
- A prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action.
- Content delivered through specialist websites, magazines, events, newsletters, podcasts and social spaces.
Equal Opportunity
- We embrace and celebrate diversity, making it part of who we are.
- Different perspectives spark ideas, fuel creativity, and push us to innovate.
- We're building a workplace where we value, respect, and empower everyone to thrive.
- When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life.
- Please let us know if you need any reasonable adjustments made so we can give you the best experience!