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About the Role

As a Payments Operations Analyst, you'll support the operational integrity and performance of Australia's payments ecosystem. You will help ensure payment systems run smoothly, support member onboarding, and provide ongoing operational support to existing participants. This role combines operational analysis, incident management, and stakeholder engagement to maintain resilient, high-performing payment services.

Responsibilities

Support the operational performance and availability of AP+'s payment systems and services.
Analyze operational data and produce reporting that drives informed decision-making and continuous improvement.
Support the onboarding of new members and provide operational assistance to existing participants.
Investigate, manage, and coordinate the resolution of operational incidents, problems, and application issues.
Contribute to operational risk management, quality assurance activities, and compliance with internal standards.
Identify trends, root causes, and opportunities to improve operational processes and service performance.
Work closely with internal teams and external stakeholders to resolve inquiries, manage issues, and maintain strong working relationships.
Maintain operational documentation and support continuous improvement initiatives across the Payments Operations function.

Requirements

Experience in an Operations Analyst, Payments Operations, or similar operational support role.
Strong analytical skills with the ability to interpret operational data, identify trends, and recommend improvements.
Experience supporting live applications, incident management, and operational problem resolution.
Knowledge of payment systems, financial services, or technology environments is highly regarded.
An understanding of operational risk, quality assurance, and continuous improvement principles.
Excellent stakeholder engagement and communication skills, with the ability to work effectively across business and technical teams.
A proactive approach, strong attention to detail, and the ability to manage competing priorities in a fast-paced operational environment.
Relevant tertiary qualifications or equivalent industry experience.
Approximately four or more years' experience in a comparable operations role.

Skills

Analytical skills
Operational data interpretation
Trend identification
Process improvement recommendation
Live application support
Incident management
Operational problem resolution
Stakeholder engagement
Communication skills
Attention to detail
Priority management

Location

Australia

Work Type

Full-time

Experience Level

Four or more years of experience

Education Level

Relevant tertiary qualifications or equivalent industry experience

About the Company

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences.
We're driven by our core values: Lead with Heart, Learn for Tomorrow and Live our Legacy.
At AP+, we believe in the power of passion, pride, and purpose.
Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

Equal Opportunity

We want to remove all barriers to inclusion so if you need advice or support with your application, we're here to help. Please reach out to recruitment@auspayplus.com.au We also encourage you to let us know your pronouns at any point during the recruitment process.