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About the Role
Support the in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment. Championing floor leadership and exceptional guest experience by leading from the floor. Actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in. Coach and develop Product Guides to unlock their potential and support the store in reaching targets. Support inventory management to maximize sell-through; including receiving, processing, restocking and destocking, and visual merchandising. Leverage all tools to manage the store business operations in overseeing sales targets, labor and budget management. Network with potential partners to support events and to help maximize brand engagement in the community. Manage the opening and closing procedures for the store. Answering store phones and responding to voicemails and store emails. Utilize the POS system to process guest transactions including warranties, Used Gear trade-ins, purchases, and returns.
Responsibilities
- Support the in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
- Champion floor leadership and exceptional guest experience by leading from the floor
- Actively share brand information and event specifics with the team and guests
- Coach and develop Product Guides to unlock their potential and support the store in reaching targets
- Support inventory management to maximize sell-through
- Receive, process, restock, and destock inventory
- Perform visual merchandising
- Leverage all tools to manage store business operations
- Oversee sales targets, labor, and budget management
- Network with potential partners to support events
- Maximize brand engagement in the community
- Manage store opening and closing procedures
- Answer store phones
- Respond to voicemails and store emails
- Utilize the POS system to process guest transactions
- Process warranties, Used Gear trade-ins, purchases, and returns
- Perform additional projects, duties, and assignments as required or by request under the direction of the Store Manager and Assistant Manager
Requirements
- One or more years of leadership experience
- 1 – 2 years of retail experience
- Natural leader
- Passion for customer service and delivering an exceptional experience for guests
- Ability to seek and offer relevant feedback, coaching, and development in the moment
- Comfortable adhering to and enforcing health and safety guidelines at all times
- Proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
- Strong time management skills
- Ability to prioritize and adapt to daily business needs in the moment
- Highly flexible and adaptable when faced with ambiguity
- Ability to seek the best solutions with an unwavering commitment to do what is right
- Passion for getting outside and living it
- Strong written and verbal communication skills
- Availability to work “Black Friday” and from the second week of December until the end of the holiday season
- Available for a minimum of one open, one close, and one weekend shift each week
- Availability must reflect the needs of the business, which may change at the discretion of the Store Manager
Skills
- Leadership
- Retail
- Customer service
- Coaching
- Feedback
- Development
- Health and safety
- Vision setting
- Team alignment
- Time management
- Prioritization
- Adaptability
- Problem-solving
- Communication (written and verbal)
- POS system operation
Location
- Canadian Coast Mountain wilderness
Work Type
- Full Time
- Tuesday to Saturday roster pattern
Experience Level
- 1-2 years retail experience
- 1+ years leadership experience
Salary/Compensations
- Competitive salary
- Great bonus scheme
Benefits
- Arc’Teryx uniform provided
- Generous team discount with Arc’Teryx and other affiliated brands with Amer Sports
- Parental Leave Top Up Program
- Access to an Employee Assistant Program
- Continuous on the job training
- Development opportunities
- Career pathways and opportunities across multiple brands
About the Company
- Located in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principle of obsessive, precise design and production.
- The unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way.
- Timeless quality, intuitive design and simplicity result in unrivaled performance at the point of extreme need.
Equal Opportunity
- Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected.
- We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
- All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.