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About the Role
As a casual team member in the Customer Experience team, you will serve as the face of the company, ensuring residents, visitors, and stakeholders feel welcomed and supported. You will manage front-of-house operations, resident support, and community engagement to foster a vibrant student environment.
Responsibilities
- Manage front-of-house operations including check-ins and check-outs
- Build genuine connections and respond to resident inquiries with professionalism
- Maintain accurate records for leases and accounts
- Support the Student Experience team with events, activations, and programs
- Create memorable experiences to ensure residents feel at home
- Collaborate with colleagues to meet targets and resolve operational challenges
Requirements
- Weekday availability is required
- Must be willing to undergo a National Police Check
- Must be willing to undergo a Working with Children Check (WWCC)
Skills
- Customer experience management
- Relationship management
- Communication
- Problem-solving
- Multitasking
- Organization
Location
- Sydney, Australia
- Scape Darling House
Work Type
- Casual
- Rotating shifts
Benefits
- Annual flu vaccinations
- Annual skin checks
- Employee Assistance Program (EAP)
- Sonder and Duress support
About the Company
- Provider of student accommodation with over 20,000 residents
- Part of The Living Company
- Focused on smart design, service, and community building
Equal Opportunity
- Honours and welcomes the heritage of Traditional Custodians
- Embraces diversity and strives to create an inclusive environment that respects and values culture, traditions, and perspectives