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About the Role
As a casual team member in the Customer Experience team, you will be the face of Scape, ensuring every resident, visitor, and stakeholder feels welcomed, supported, and heard. You will play a key role in front-of-house operations, resident support, relationship management, events, and safety, while helping create a vibrant, inclusive, and thriving student community.
Responsibilities
- Welcome residents and visitors with energy, managing check-ins, check-outs, and front-of-house operations.
- Build genuine connections, listen, and respond to residents with care and professionalism.
- Handle leases, accounts, and records with accuracy and confidence.
- Support the Student Experience team through events, activations, and student programs.
- Create memorable experiences that make residents feel at home.
- Collaborate with colleagues to hit targets, solve challenges, and ensure smooth operations.
Requirements
- Must be willing to undertake a National Police Check and a Working with Children Check (WWCC).
- Weekday availability is a must.
Skills
- Natural communicator
- Proactive problem-solver
- Customer experience
- Relationship management
- Enthusiastic
- Energetic
- Professionalism
- Organised
- Multitasking
- Ability to thrive in a fast-paced environment
- Calm and composed under pressure
Location
- Sydney
Work Type
- Casual
- Rotating shifts
Benefits
- Annual flu vaccinations
- Annual skin checks
- EAP, Sonder & Duress support
About the Company
- Scape Australia creates thriving, fun communities for students to live, learn, and grow.
- With over 20,000 residents across Australia, Scape combines smart design, brilliant service, and good vibes.
- Now part of The Living Company, Scape is shaping the future of student living.
Equal Opportunity
- Scape Australia and The Living Company honour and welcome the rich heritage and contributions of the Traditional Custodians of the land and pay respect to their Elders past, present and future.
- Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives.
- Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.