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About the Role

The Case Manager provides direct services to families and individuals facing housing instability and/or dealing with a wide range of housing issues. This role involves tenants' rights counseling, landlord/tenant mediation, advocacy, and crisis intervention.

Responsibilities

• Perform outreach, intake, and on-going assessment to understand tenants’ needs and plan next steps to address housing needs.
• Mediate with landlords to achieve repairs, prevent evictions, and solve other housing problems.
• Accompany tenants to Housing Court and advocate for fair outcomes and achieve safe housing conditions.
• Assist with programmatic outreach and community education around housing issues.
• Provide crisis intervention and counseling.
• Rotate 24-hour emergency cell phone coverage.
• Document all services provided to clients in writing and keep client files up to date.
• Provide regular statistical reporting on outcomes.
• Coordinate with Project Home and other University Settlement staff for quality control and integration of services.
• Assist in designing documents or forms for record-keeping and outreach purposes.
• Assist in program planning, evaluation and administration.
• Assist in outreach and implementation of special projects related to community leadership development, agency advocacy, housing organizing activities, and/or local/state campaigns to address social justice issues.
• Conduct outreach to participants, community organizations and housing linkages.
• Perform other tasks consistent with this job description as assigned by the Director.

Requirements

• Bachelor’s degree required (Social Work or related major preferred, but not required).
• Bi-lingual in English/Chinese required; or English/Spanish required.
• Excellent communication skills (verbal and written).
• Organization and follow-through.
• Knowledge of housing and social welfare systems in New York City a plus.
• Ability to work within a culturally diverse community and as part of a team.
• Tenacious advocacy skills and a commitment to “case to cause” direct services perspective.

Skills

• Communication skills
• Organization
• Follow-through
• Advocacy skills
• Crisis intervention
• Mediation

Location

• New York, NY

Work Type

• Full Time
• Hybrid Schedule

Education Level

• Bachelor's degree

Salary/Compensations

• $53,000.00 - $54,644.00

About the Company

• University Settlement partners with 40,000+ New Yorkers in Lower Manhattan and Brooklyn every year to build on our collective strengths as we achieve healthy, stable, and remarkable lives.
• For nearly 140 years, we’ve fought poverty and systemic inequality by building highly effective social services in collaboration with our neighbors.
• Established in 1886 as the first Settlement House in the United States, we bring the values of that movement into the 21st century by meeting New Yorkers where they live, listening deeply to all perspectives, and creating space for responsive cooperation.
• Joining with our neighbors to make stable foundations where people of all ages can grow and pursue their dreams, we build community strength.
• We infuse a commitment to civic engagement, equality, and communal action into each of our programs, which include early childhood education, youth development, healthy aging, mental health and wellness, English classes for adult immigrants, community centers, and the arts.
• Project Home is a blended program that combines homelessness prevention for families and individuals at-risk of eviction; support for general short-term housing and social services; and leadership development and advocacy group.
• We are part of University Settlement, a community-based, multi-service agency that has served the Lower East Side and Chinatown communities since 1886.

Equal Opportunity

• We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.