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About the Role

The Case Manager will provide support and service linkages to consumers who reside within the Abbey Manor CR/SRO. Coordinate services and ensure quality care to the consumers. This position may have supervised / unsupervised contact and or conversational interaction with consumers while working in the residences, day treatments and habilitation facilities.

Responsibilities

• Provide direct care services to consumer, including planning and implementation of goals and training, which will develop and enhance activities of daily living skills.
• Monitor consumer’s progress.
• Responsible to coordinate evacuation and ensure consumers’ safety in emergency situations (i.e., fires, fire drills).
• Responsible for all necessary written documentation including: Functional assessments; initialed and updated Medication updates Progress notes Quarterly service plans Completion of progress reports and other assigned paperwork
• Assist consumers in planning and coordination of recreational/social activities.
• Responsible for the maintenance and updating of all consumer files on a monthly basis.
• Attend all area case management meetings.
• Responsible for immediate reporting and documentation of all incidents to immediate supervisor and/or the Deputy Director of MHS and documentation of the incident report within 24 hours.
• Responsible for crisis intervention, providing incident reports and follow-up as required.
• Participate in consumer meetings and conduct all 30-day follow-ups on discharged consumers.
• Must be able to transport self to various sites.
• Required to participate and attend meetings/trainings at various sites that require following different route of travel to worksite.
• Communicate information with all staff and supervisor(s) verbally and in writing for the purpose of giving instructions, providing feedback and adjusting work practices.
• If deemed necessary must be able to participate in these programs at various sites and varying times.
• Participate in activities of other staff members in their absence or during periods of staff shortage.
• Represent the agency at meetings, trainings not otherwise specified.
• Drive facility vehicle when the need arises (escort, field trips, etc.).
• Maintain confidentiality at all times.

Requirements

• Ability to count, add, subtract, and manage money.
• The ability to complete the following training offered and perform the techniques taught in each area a required function of the position; CPR/First Aid, Medication Supervision, Cultural Competence, CPI, TIP-42, Motivational Interviewing, and Suicide Assessment and Prevention.

Skills

• Budgeting
• Grooming
• Nutritional planning
• Use of public transportation/travel training
• Use of community resources/community integration
• Shopping/menu planning
• Housekeeping
• Sexual development/socialization skills
• Physical health maintenance
• Assertiveness/self advocacy training
• Seeing
• Hearing
• Observing consumers
• Performing manual tasks
• Reading
• Writing (documentation)
• Lifting
• Climbing and descending stairs
• Traveling
• Boarding and utilize public transportation (bus, subway)
• Use of telephone to make and receive calls
• Ability to exit in emergencies
• Ability to climb and descend fire escapes
• Assist others to do the same
• Escorting consumers
• Participate in moderate physical activities
• Immediate reporting and documentation of all incidents
• Crisis intervention
• Conduct all 30-day follow-ups on discharged consumers
• Transport self to various sites
• Participate and attend meetings/trainings at various sites
• Following different route of travel to worksite
• Communicate information with all staff and supervisor(s) verbally and in writing
• Giving instructions
• Providing feedback
• Adjusting work practices
• Participate in programs at various sites and varying times
• CPR/First Aid
• Medication Supervision
• Cultural Competence
• CPI
• TIP-42
• Motivational Interviewing
• Suicide Assessment and Prevention
• Participate in activities of other staff members in their absence or during periods of staff shortage
• Represent the agency at meetings, trainings not otherwise specified
• Ability to work flexible schedule
• Drive facility vehicle
• Maintain confidentiality

Location

• Eastchester Road - New York, NY 10461

Work Type

• Full-time

Experience Level

• 1 year working with homeless, mentally ill chemical abusers
• 2 or more years working with special populations
• 3 years experience with special populations

Education Level

• 2 Year Degree
• Bachelor’s Degree preferred
• Associate Degree
• High School Diploma

Salary/Compensations

• $26.24 - $26.24 Hourly

Benefits

• Medical
• dental
• vision
• 401k retirement plan (with matching)
• Paid time off
• holidays
• personal days
• Free and low-cost gym and wellness access and support
• Ongoing professional development and career advancement opportunities

About the Company

• WellLife Network is one of the region’s most impactful nonprofit human services organizations, serving more than 25,000 individuals each year.
• Our work spans behavioral health, developmental disabilities, addiction recovery, housing, employment, and family support.
• We believe every person deserves dignity, respect, and the opportunity to thrive—and we reflect that in everything we do.