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About the Role

JLL empowers employees to shape a brighter future in real estate by combining world-class services, advisory, and technology. This role focuses on creating a hospitality-led workplace that elevates performance, connection, and wellbeing in the GCC region, with a strong emphasis on pre-opening leadership and building the hospitality function from the ground up.

Responsibilities

• Lead the pre-opening strategy and execution for hospitality services across the GCC, from concept through stabilization.
• Design and implement service models, operating standards, and guest experience journeys aligned with global brand expectations.
• Build, recruit, and develop high-performing hospitality teams from the ground up, instilling a culture of excellence, accountability, and pride.
• Lead and inspire Workplace Ambassadors, Reservations, Events, and Office Services teams to deliver consistent, intuitive service.
• Partner closely with outsourced Food & Beverage operators to ensure alignment with hospitality vision, standards, and employee experience outcomes.
• Collaborate with Corporate Real Estate, Facilities, HR, Technology, Security, and Senior Leadership to integrate hospitality into the broader workplace ecosystem.
• Establish KPIs, governance frameworks, and service metrics; leverage data to drive continuous improvement.
• Own vendor relationships and SLAs across hospitality-related services, ensuring performance and accountability.
• Act as a visible, hands-on leader during opening and stabilization phases, setting the tone for service excellence.
• Create a hospitality culture that feels personal, polished, and intuitive at scale.
• Build trusted relationships with employees, leaders, and clients through presence, empathy, and attention to detail.
• Maintain strong on-floor leadership with regular walkthroughs and real-time coaching.
• Support complex, high-profile events and engagements with flawless coordination.
• Proactively identify risks and ensure business continuity, security, and privacy standards are upheld.
• Champion innovation and best practices drawn from luxury hotels, corporate real estate, and global workplace experience models.

Requirements

• 15+ years of senior leadership experience across corporate real estate, leading workplaces, luxury hotels, and corporate hotel environments.
• Proven pre-opening experience is essential, including launching large-scale hospitality or workplace environments, designing service models and operational frameworks from scratch, and recruiting, training, and mobilizing teams for opening day readiness.
• Demonstrated ability to build world-class teams from the ground up, developing leaders and embedding a high-performance service culture.
• Strong executive presence with the ability to influence senior stakeholders, global partners, and external vendors.
• Exceptional communication and stakeholder management skills.
• High resilience, adaptability, and comfort operating in complex, fast-growth environments.
• Strong digital fluency and confidence leveraging technology and data to enhance service delivery.
• Proficiency in Microsoft Office Suite, including Teams, Excel, PowerPoint, Word, OneNote, and Outlook.

Skills

• Hospitality Management
• Workplace Experience
• Pre-opening Strategy and Execution
• Service Model Design
• Team Building and Development
• Stakeholder Management
• Vendor Management
• Data Analysis
• Luxury Hospitality Principles
• Microsoft Office Suite

Location

• On-site – Sydney, NSW

Work Type

• On-site

Experience Level

• 15+ years of senior leadership experience

About the Company

• JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.