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About the Role

As the Client Success Coordinator within Nine Publishing's Audience and Commercial Growth division, you will play a pivotal role in driving client satisfaction and engagement. Your primary focus is delivering exceptional customer service and post-sale support to corporate clients across market-leading publications.

Responsibilities

• Set up and onboard corporate subscription clients across print and digital platforms, ensuring timely access to publications.
• Manage and renew existing accounts within the Team Licence portfolio while identifying potential upsell opportunities.
• Respond to inbound and outbound customer enquiries with clear, accurate, and timely support over the phone and email.
• Troubleshoot technical and access issues for online subscriptions alongside general client care.
• Deliver ongoing post-sale administration by updating client details, user access, and publication preferences.
• Maintain high data quality in Salesforce and compile reports on customer interactions and satisfaction.

Requirements

• Outstanding communication and customer service skills dedicated to delivering positive client experiences.
• Prior account management or client servicing experience ideally within digital and print media environments.
• Strong commercial focus with a proactive approach to identifying upselling opportunities.
• High attention to detail combined with strong organisational and time-management capabilities.
• Strong computer literacy, including proficiency with MS Office and Google Suite, knowledge of Salesforce highly regarded.
• Proven ability to work collaboratively in a team or autonomously within a dynamic, deadline-driven environment.
• Must already have the right to lawfully work and live in Australia.

Skills

• Communication
• Customer service
• Account management
• Client servicing
• Salesforce
• MS Office
• Google Suite
• Time management
• Organisation

Location

• Australia

Work Type

• Flexible hours
• Hybrid work
• Part-time arrangements

Experience Level

• Prior account management or client servicing experience

Benefits

• 18 weeks paid parental leave with no distinction between primary and secondary carers
• Access to 'Employee Exclusives' program
• Digital newspaper subscription to our mastheads
• Annual gift voucher for Stan subscription

About the Company

• Nine is Australia’s largest locally owned media company.
• Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands.
• Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.
• Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives.
• We’re evolving and we need people like you to bring new ideas, innovate and make your mark.
• As part of Nine Publishing, you will join the home of Australia’s premier news mastheads, including The Sydney Morning Herald, The Age, The Australian Financial Review, Brisbane Times, and WAtoday.

Equal Opportunity

• We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.
• We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives.
• Should you require any adjustments to the recruitment process, please advise us when you apply.