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About the Role

We are seeking an energetic, people-first Duty Manager to join our Front Office leadership team and enhance our luxury guest experience. You will be a key operational leader, ensuring seamless shifts and creating memorable guest moments through hands-on coaching and decisive operational leadership.

Responsibilities

• Lead the Front Office team during your shift, ensuring exceptional service is delivered at every stage of the guest journey.
• Act as the senior operational leader on shift, confidently making decisions to ensure the smooth, safe and efficient operation of the hotel.
• Create memorable guest experiences by engaging with guests, anticipating their needs and resolving enquiries and feedback with professionalism and care.
• Lead from the front by coaching, mentoring and developing your team to deliver service that exceeds expectations.
• Ensure Accor brand standards, hotel policies and operational procedures are consistently upheld.
• Oversee the day-to-day Front Office operation, including arrivals, departures, reservations, room allocations and guest requests.
• Monitor daily revenue, complete balancing procedures and support operational reporting.
• Assist with rostering, recruitment, onboarding and performance development to help build a high-performing team.
• Foster strong relationships across all hotel departments to ensure seamless communication and exceptional guest experiences.
• Continuously look for opportunities to improve service standards, team engagement and operational efficiency.
• Maintain a professional, organised and welcoming Front Office environment where both guests and team members feel valued.

Requirements

• Previous experience as a Duty Manager, Front Office Supervisor or in a similar leadership role within a hotel environment.
• A genuine passion for luxury hospitality and creating memorable guest experiences that leave a lasting impression.
• A natural ability to connect with people—you aren't afraid to start the conversation, greet every guest with confidence and warmth, and make everyone feel genuinely welcome from the moment they arrive.
• Strong knowledge of Front Office operations and Opera Cloud (or a similar hotel property management system).
• Outstanding communication and interpersonal skills, with the ability to build meaningful relationships with guests, colleagues and stakeholders alike.
• A hands-on leadership style, with a proven ability to coach, motivate and develop a high-performing team.
• The confidence to make sound decisions, solve problems calmly and professionally, and remain composed under pressure.
• Strong organisational and time management skills, with exceptional attention to detail and the ability to juggle competing priorities.
• Commercial awareness and an understanding of how exceptional guest experiences contribute to business success.
• Flexibility to work a rotating 7-day roster, including evenings, weekends and public holidays.
• A current First Aid Certificate and Responsible Service of Alcohol (RSA) certification.

Skills

• Opera Cloud
• First Aid Certificate
• Responsible Service of Alcohol (RSA)

Location

• South West Sydney

Work Type

• Permanent
• Full-Time

Experience Level

• Leadership role

Benefits

• Discounted accommodation, dining and experiences across Accor hotels worldwide.
• Access to industry-leading training programs and opportunities to support career growth.
• Recognition and rewards for achievements and contributions.
• Supportive team culture in an inclusive and collaborative environment.
• Complimentary onsite parking.
• Access to the ALL Heartists® program with exclusive hotel rates and discounts across travel, dining, wellness, shopping and lifestyle experiences.

About the Company

• The William Inglis Hotel – MGallery South West Sydney believes hospitality is about creating memorable moments for guests.
• Inspired by the thoroughbred industry, the luxury boutique hotel blends exceptional dining, memorable events and personalised guest experiences with warmth.
• As part of the global Accor family, the hotel offers world-class opportunities while celebrating creativity, individuality and a passion for hospitality.

Equal Opportunity

• Accor celebrates diversity and inclusion, believing everyone should feel welcome, valued and supported.
• Accor is committed to providing meaningful employment opportunities, a supportive culture and an environment where everyone can thrive.
• Adjustments can be provided during the recruitment process upon request.