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About the Role

Abby Care is seeking an Applied AI Technical Lead to own the technical direction and delivery of a major Applied AI problem area. You will lead a team of engineers in building production systems that automate complex healthcare workflows, determining intake qualification, interpreting clinical documents, preparing prior authorization packets, assisting caregivers and clinicians, coordinating operational work, or identifying cases requiring human judgment. This is a senior individual-contributor leadership role where you will set technical direction, lead execution, mentor engineers, and remain deeply hands-on in architecture and implementation.

Responsibilities

Own the technical strategy and roadmap for a major Applied AI domain.
Translate ambiguous healthcare and operational problems into production-ready AI systems.
Architect and build agentic systems that reason over complex information, use internal tools, and execute workflows end to end.
Lead engineers through system design, implementation, evaluation, launch, and iteration.
Establish human-in-the-loop controls based on confidence, risk, reversibility, and regulatory requirements.
Build reusable capabilities for retrieval, orchestration, tool use, structured outputs, tracing, and feedback.
Define evaluation datasets, quality metrics, release thresholds, and production monitoring.
Partner closely with Product, Clinical, Operations, Analytics, and platform teams.
Mentor senior and junior engineers and raise the technical bar across the organization.
Contribute directly to architecture, prototyping, code, and critical production systems.

Requirements

8+ years of experience in software engineering, machine learning, or Applied AI.
Demonstrated experience technically leading the delivery of AI-powered products or platforms.
Strong hands-on experience with language models, agent architectures, retrieval, tool use, structured outputs, and evaluation.
Experience building systems over complex, incomplete, or unstructured real-world data.
Strong software engineering and system-design fundamentals, including backend systems, APIs, distributed systems, and data modeling.
Experience defining evaluation methodologies and production monitoring for probabilistic systems.
Experience leading technical projects and mentoring engineers.
Strong product judgment and ability to move from ambiguous problems to measurable outcomes.
Excellent communication and cross-functional collaboration skills.
Must reside in or be willing to relocate to the San Francisco Bay Area.

Skills

language models
agent architectures
retrieval
tool use
structured outputs
evaluation
backend systems
APIs
distributed systems
data modeling
fine-tuning
post-training
reinforcement learning
synthetic data
knowledge graphs
workflow engines
state machines

Location

San Francisco

Work Type

Full-time
Hybrid

Experience Level

Senior

Benefits

Competitive compensation packages
Comprehensive health coverage (medical, dental, vision)
Generous paid time off
10 paid company holidays
Financial savings benefits (HSA contributions, optional FSA and commuter benefits)
Full coverage of all 401(k) account fees
Paid parental leave

About the Company

Abby Care is building the leading AI-native platform for family-led care.
America is facing a growing care crisis with millions needing care at home.
Over 50 million family caregivers support loved ones without adequate tools, training, or recognition.
Abby Care believes families are the largest untapped caregiving workforce and technology can help them deliver better care.
The platform combines clinical oversight with AI to train, enable, and support family caregivers.
Abby Care partners with health plans, providers, and community organizations and is backed by top VCs.
The company envisions a future where family-led care is a core part of the healthcare system.

Equal Opportunity

Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements.
All Abby Care hiring decisions involve final human review and input.
If you have questions or would like to request an alternative process, contact talent@abbycare.org.