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About the Role

The Congregational Life Coordinator nurtures connection, care, and belonging in the Knox community by planning and coordinating hospitality initiatives, volunteer teams, and community-building events. This role is central to helping Knox be a place where everyone has a place to belong, serve, and grow.

Responsibilities

• Plan, coordinate, and deliver weekly ESL programs, including volunteer teams, logistics, and hospitality.
• Coordinate hospitality logistics and volunteer teams for regular and seasonal events.
• Coordinate hospitality logistics and volunteer teams for funerals, weddings, and other congregational events.
• Facilitate day-of volunteer coordination, including setup, hosting, and cleanup.
• Ensure event spaces and kitchen/facility areas are ready and understood by volunteers.
• Serve as event host or MC where needed to welcome and orient participants.
• Implement basic accessibility and inclusion practices at events.
• Serve as an administrator of Planning Centre, supporting volunteer records, schedules, event setup, and reporting.
• Recruit, onboard, and support volunteers for hospitality, events, and welcome teams.
• Develop and maintain standardized processes for volunteer recruitment, onboarding, and orientation.
• Deliver volunteer orientation and ongoing training on hospitality best practices, facility use, and ministry support.
• Liaise with and support the head greeter and greeting team.
• Identify and encourage emerging leaders to take initiative or lead events.
• Ensure all volunteer activities align with Knox’s policies and values.
• Manage newcomer follow-up workflow, tracking visitors and coordinating timely follow-up.
• Serve as a warm point of contact for newcomers during services and events.
• Support occasional newcomer gatherings or information sessions.
• Collaborate with staff to ensure integration pathways are accessible and visible.
• Liaise with ministry leaders and key volunteers on hospitality and congregational-life efforts.
• Communicate with ministry staff to understand volunteer and facility needs.
• Collaborate with communications staff to promote events and highlight opportunities for involvement.
• Observe and share congregational care needs noticed through events or Sunday interactions.
• Offer input on strengthening community rhythms and relational connection.
• Maintain informal feedback loops and basic participation data to inform planning and evaluate impact.
• Propose new hospitality ideas and process enhancements.
• Ensure volunteers adhere to established food-handling protocols, accessibility standards, and public-health guidelines.
• Track hospitality budgets, order supplies, and reconcile expenses.
• Produce simple monthly or quarterly summaries of participation, volunteer engagement, and feedback.
• Maintain accurate digital records (attendance, volunteers, visitor follow-ups).
• Propose and document suggestions for enhancing hospitality and community-building processes.

Requirements

• A committed follower of Jesus with a gift for hospitality and community-building.
• Relational, dependable, and organized; able to work independently and in team settings.
• Experience in event planning, volunteer coordination, or relational ministry preferred.
• Culturally aware and sensitive to inclusion and accessibility in community spaces.
• Comfort with basic administrative tools (e.g., email, spreadsheets, scheduling apps).
• Experience with Breeze, PlanningCenter or similar databases an asset.
• Familiarity with kitchen or facility coordination (or willingness to learn).
• Comfort speaking in front of groups or facilitating gatherings (preferred but not required).
• Ability to work compassionately and effectively with individuals who have complex or high needs in a downtown church context.
• Police Vulnerable Sector Check required before start date.

Skills

• Event planning
• Volunteer coordination
• Relational ministry
• Community building
• Hospitality
• Administration
• Communication
• Collaboration
• Problem-solving
• Cultural awareness
• Inclusion and accessibility practices
• Basic administrative tools (email, spreadsheets, scheduling apps)
• Breeze, PlanningCenter or similar databases
• Kitchen or facility coordination
• Public speaking/facilitation

Location

• Downtown Toronto

Work Type

• Part-time
• Flexible schedule
• Requires presence on Sundays, Mondays, and Tuesdays
• Requires presence some evenings or weekends for events

Experience Level

• Experience in event planning, volunteer coordination, or relational ministry preferred

About the Company

• Knox is an urban, evangelical and Reformed congregation rooted in Christ and located next to the University of Toronto in downtown Toronto.
• Our vision is Following Jesus. Loving the City. Serving the World.
• We are a multi-generational and multicultural church community passionate about preaching, prayer, hospitality, and mission.
• Knox offers a welcoming place for people at all stages of faith to grow in community.