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About the Role
As an Inside Sales Representative, you will play a critical role in supporting Datacom’s internal service lines by delivering operational excellence across technology procurement and product operations. Working closely with internal stakeholders, technology vendors, distributors, procurement teams, and accounts teams, you will help ensure business requirements are met efficiently while delivering exceptional service and commercial outcomes. This role is ideal for someone who enjoys building strong relationships, coordinating multiple priorities, and providing trusted advice on technology products and procurement processes. You’ll have the opportunity to contribute to cost optimisation initiatives, support business growth, and develop your knowledge of Datacom’s technology ecosystem. You'll join a collaborative team environment where communication, stakeholder engagement, and attention to detail are highly valued.
Responsibilities
- Act as a key point of contact for Datacom service lines, understanding their technology requirements and recommending suitable products and solutions.
- Manage and process requests in a timely manner whilst ensuring compliance with organisational policies and procedures.
- Build and maintain strong relationships with technology vendors, distributors, procurement teams, and internal stakeholders.
- Support pricing activities, vendor incentives, and cost optimisation initiatives to maximise value for the business.
- Manage day-to-day procurement transactions for hardware and software requirements across internal service lines.
- Coordinate post-sales order management activities, ensuring accurate fulfilment and timely resolution of issues.
- Provide clear and proactive communication on order status, ETAs, backorders, supply chain risks, and delivery updates.
- Work closely with finance and accounts teams on billing, reconciliation, and procurement administration activities.
- Contribute to monthly reporting and deliver accurate insights to internal and external stakeholders when required.
- Maintain product knowledge through ongoing vendor and distributor training and engagement.
- Support a safe and healthy workplace by adhering to Datacom health and safety standards and policies.
- Evolve in roles to meet changing customer, technology, and internal stakeholder requirements.
Requirements
- Previous experience in a sales, inside sales, customer service, account coordination, procurement, or technology operations environment.
- At least 1 year of sales experience.
- Sound knowledge of technology products and the broader IT industry.
- Strong customer service and stakeholder relationship management skills.
- Excellent verbal and written communication skills.
- Strong organisational and administrative skills with exceptional attention to detail.
- Ability to work effectively with stakeholders at all levels of the organisation.
- Understanding of procurement administration processes including ordering, receipting, invoicing, returns, and payments.
Skills
- Technology procurement
- Product operations
- Stakeholder engagement
- Relationship building
- Coordination
- Technology products
- Procurement processes
- Cost optimisation
- Pricing activities
- Vendor incentives
- Procurement transactions
- Hardware procurement
- Software procurement
- Order management
- Supply chain risk management
- Billing
- Reconciliation
- Procurement administration
- Reporting
- Product knowledge
- Health and safety standards
Location
- Australia
Work Type
- Permanent
- Full-time
Experience Level
- 1+ year sales experience
Education Level
- Post-secondary qualification in Information Technology, Business, Commerce, or a related discipline (preferred)
About the Company
- Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
- People are at the heart of what Datacom does. By combining technology expertise with strong customer relationships, Datacom delivers meaningful outcomes that help customers succeed and create opportunities for people to thrive.
- Datacom is one of Australia and New Zealand’s largest suppliers of information technology professional services, while still retaining the agility, culture, and feel of a smaller business.
- Datacom has extensive expertise across cloud, cyber security, digital platforms, data and AI, applications, and infrastructure.
- Datacom invests in employees and provides opportunities for growth, learning, and career development.
- Datacom fosters a collaborative and supportive environment where contributions are valued.
- Datacom is committed to building an inclusive workplace where everyone can bring their authentic selves to work.
- Datacom welcomes people from diverse backgrounds and is dedicated to creating a culture where everyone feels respected, supported, and empowered to succeed.
Equal Opportunity
- We are committed to building an inclusive workplace where everyone can bring their authentic selves to work. We welcome people from diverse backgrounds and are dedicated to creating a culture where everyone feels respected, supported, and empowered to succeed.