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About the Role
As a Customer Service Technician, you will be an integral part of our service team, independently performing commissioning, maintenance, and repair work on Bosch Thermotechnology products after comprehensive training. Your responsibilities will include working with heat pumps, split air conditioners, gas/oil heating systems, and control devices in multi-brand customer service (Buderus and Bosch Junkers). You will serve as a competent contact person for our customers, utilizing your analytical and technical skills for measurements, testing, and troubleshooting, as well as handling complaints. You will start your assignments from your place of residence and will be provided with a fully equipped service vehicle and modern IT equipment.
Responsibilities
- Perform independent commissioning, maintenance, and repair work on Bosch Thermotechnology products.
- Work with heat pumps, split air conditioners, gas/oil heating systems, and control devices.
- Provide multi-brand customer service for Buderus and Bosch Junkers.
- Act as a competent contact person for customers.
- Perform measurements, testing, and self-regulation of thermotechnology products.
- Handle customer complaints.
- Start assignments from your place of residence.
- Manage the inventory of tools and spare parts in the service vehicle.
Requirements
- Vocational training, preferably in mechatronics, refrigeration technology, electrical engineering, heating installation, or a related field.
- Customer service experience with expertise in heating technology, control technology, renewable energies, and system hydraulics is desirable.
- Good PC skills.
- Structured, independent, and meticulous approach.
- Self-reliant, customer-oriented, and strong communication skills.
- Very good German language skills.
Skills
- Heating technology
- Control technology
- Renewable energies
- System hydraulics
- PC skills
- Customer service
- Analytical skills
- Technical skills
- Communication skills
Location
- Berlin metropolitan area and surrounding region
- Work from home
Work Type
- Full-time
- Permanent position
- Field service
Experience Level
- Customer service experience
Education Level
- Vocational training
Salary/Compensations
- Attractive remuneration including holiday and Christmas bonus
Benefits
- Comprehensive training and extensive training program
- Well-equipped service vehicle
- Modern IT equipment (laptop, smartphone)
- Employee discounts
- Attractive company pension plan
About the Company
- Buderus operates a specialized wholesale network for heating and installation technology with over 50 branches in Germany.
- As a strong and successful brand within the Bosch Home Comfort Group, part of the Bosch Group, we have stood for advanced, professional heating technology and reliable service for perfect comfort for over 275 years.
Equal Opportunity
- Diversity and inclusion are firmly anchored in our corporate culture.
- We welcome all applications regardless of gender, age, disability, religion, ethnic origin, or sexual identity.