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About the Role

The Support Assistant A coordinates key administrative components for Toronto Shelter & Support Services, which provides short-term accommodation, case management, meals, and programming for homeless individuals.

Responsibilities

• Perform specialized administrative tasks including research, review, reconciliation, audit, and records management.
• Manage purchasing functions, including procurement documents, purchase requisitions, and purchase card reconciliation.
• Prepare and process documents in accordance with policies and legislation.
• Review and prepare reports on accounting functions such as payroll, accounts payable, and contracts.
• Conduct variance report analysis and recommend corrective actions for financial issues.
• Coordinate year-end accounting requirements including commitments and accruals.
• Monitor unit work standards and implement process improvements for efficiency.
• Administer and compose statistical summaries and reports.
• Develop and document unit policies and procedures.
• Interpret regulations and compile data for forecasting and budgeting.
• Reconcile and manage accounts, cash, and statements.
• Provide work direction, training, and guidance to assigned staff.
• Operate computer software and prepare presentation materials.
• Provide information and guidance to staff and the public.
• Represent the division at meetings and committees.
• Maintain relationships with internal and external stakeholders.
• Coordinate meetings, events, and schedules, including transcribing minutes.

Requirements

• Extensive office administration experience at a senior level within a team environment.
• Extensive experience with Microsoft Office Suite and Outlook.
• Considerable experience with administrative systems relating to payroll, budget, cash management, and accounting.
• Considerable experience using financial systems such as SAP.
• Considerable experience developing and implementing administrative work procedures.
• Excellent organizational and time management skills.
• Ability to perform in a high-volume, high-stress environment.
• Ability to identify and analyze problems to develop effective solutions.
• Ability to provide work direction, training, and orientation to staff.
• Ability to meet deadlines and manage conflicting priorities.
• Knowledge of municipal by-laws, policies, and procedures regarding purchasing and financial reporting.
• Effective verbal and written communication skills.
• Ability to handle confidential materials.
• Understanding of homelessness issues and related services.
• Customer service skills for addressing inquiries and complaints.
• Ability to work independently.

Skills

• Microsoft Office Suite
• Outlook
• SAP
• Financial reporting
• Payroll administration
• Budgeting
• Cash management
• Procurement
• Records management
• Data analysis

Location

• Seaton House, 339 George Street, Toronto
• Toronto Plaza, 1677 Wilson Avenue, North York

Work Type

• Full-Time
• Permanent
• Temporary

Salary/Compensations

• $40.08 - $43.91 per hour

About the Company

• Toronto Shelter & Support Services
• Homelessness Initiatives & Prevention Services Unit

Equal Opportunity

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness.
• The City of Toronto is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).