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About the Role

The Administrative Assistant will serve as the primary contact for program applicants, performing clerical duties and assisting program participants. This role involves managing communications with applicants, participants, and stakeholders, while upholding S:US core values of integrity and customer service.

Responsibilities

• Perform general clerical duties including photocopying, faxing, mailing, filing, and coordinating deliveries.
• Handle sensitive information in compliance with HIPAA and Agency guidelines.
• Manage all internal and external communications via phone, email, and written correspondence.
• Operate high-volume phone systems and respond to calls, messages, and emails promptly.
• Coordinate with internal and external stakeholders, including staff, program participants, visitors, and vendors.
• Arrange, schedule, and coordinate the office calendar.
• Prepare and edit communications, presentations, and other documents.
• Perform database management, including data entry into Excel and Electronic Health Records (EHR) systems.
• File and retrieve documents and reference materials.
• Provide timely, accurate, and clear documentation according to established policies and procedures.
• Manage competing demands by responding effectively to challenges, deadlines, and emergencies.
• Respond to program participants promptly, accurately, and with courtesy and respect.
• Represent the organization positively to outside resources.
• Support the mission and values of SUS and address behaviors that undermine group effectiveness or core values.
• Perform additional duties as assigned.

Requirements

• High School Diploma or GED required.
• A minimum of one year of experience in an administrative setting.
• Some knowledge/experience working in the social service or related field is preferred.
• Computer literate in Microsoft suite, with skill sets in Word, Excel, and Outlook.
• Ability to work in a fast-paced environment.
• Understanding, appreciation, and commitment to the philosophy and mission of Services for the UnderServed (S:US).
• College or continuing education preferred.
• Bilingual English/Spanish speaking preferred.

Skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Database management
• Data entry
• Clerical duties
• Communication (phone, email, written)
• Time management
• Customer service
• HIPAA compliance

Location

• In Person

Work Type

• Full-time

Experience Level

• Minimum one year of experience in an administrative setting

Education Level

• High School Diploma or GED
• College or continuing education preferred

Salary/Compensations

• USD $35,000.00/Yr. - USD $40,000.00/Yr.

Benefits

• Health and wellness resources
• Generous PTO
• Professional development

About the Company

• S:US IS AN EQUAL OPPORTUNITY EMPLOYER
• Join a team of employees who care about the wellbeing of others.
• We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.
• From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.
• We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws.
• S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals.
• To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.