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About the Role

Support maintenance planning, CMMS administration, technical reporting, and vendor coordination in a mission-critical data center environment. Ensure maintenance activities, records, schedules, and reporting align with client SLAs, KPIs, safety requirements, and approved site procedures.

Responsibilities

• Support delivery of Maintenance Services to client SLA and KPI requirements through accurate planning, coordination, tracking, and reporting of maintenance activities.
• Create and maintain preventive maintenance schedules, corrective maintenance work orders, system updates, standard reports, and completed work activity tickets in the client’s CMMS.
• Coordinate with the Plant Supervisor, Plant Operators, senior technicians, and third-party vendors to support facility systems maintenance, repairs, inspections, and related work activities.
• Generate reports covering services performed, maintenance completed, open actions, overdue work orders, vendor activities, and other maintenance-related updates.
• Maintain strong data governance of asset, maintenance, inspection, and work order records within the CMMS, ensuring information is complete, accurate, and timely.
• Support maintenance planning by tracking workload, PM compliance, corrective work orders, parts requirements, vendor attendance, activity status, and follow-up actions.
• Assist with parts purchasing, invoice support, and maintenance-related administrative coordination.
• Compile and maintain maintenance analysis records, including equipment monitoring data, recurring alarms, operating trends, benchmarking information, and other facility operations data.
• Support the development and continual improvement of Maintenance Program documentation, including procedures for work requests, incident reports, notifications, workload tracking, emergency response, life safety compliance, and disaster avoidance planning.
• Ensure planning, reporting, documentation, and coordination activities are performed in compliance with client policies, safety requirements, electrical safety program requirements, environmental expectations, and applicable regulations.
• Communicate clearly with the Plant Supervisor, site team, vendors, and client representatives on maintenance schedules, changes, constraints, risks, SLA status, documentation gaps, and required follow-up actions.
• Oversee and escort third-party vendor teams delivering soft services, including janitorial, pest control, landscaping, and waste management services.

Requirements

• 6+ years of relevant experience in maintenance planning, facilities coordination, engineering administration, CMMS administration, or mission-critical facility operations.
• Experience supporting maintenance planning, work order management, vendor coordination, or operational reporting in a Tier III or equivalent data center or mission-critical facility is preferred.
• Strong CMMS administration skills, including maintenance scheduling, work order creation, activity updates, ticket closure, and standard report generation.
• Good understanding of facility mechanical and electrical infrastructure, preventive and corrective maintenance processes, and mission-critical operational requirements.
• Strong planning, coordination, documentation, and follow-up skills across internal operations teams, client stakeholders, and third-party vendors.
• Ability to compile and interpret maintenance records, system data, workload status, inspection findings, and operational trends for reporting and analysis.
• Good communication and stakeholder management skills, with the ability to produce clear reports, meeting updates, and maintenance records.
• Strong attention to detail and safety awareness, including adherence to client procedures, electrical safety requirements, document control, and data governance standards.
• Ability to coordinate with vendor stakeholders and ensure they understand onsite procedures and deliver to a high standard.
• Proficiency in CMMS and Microsoft Office reporting tools, with familiarity in BMS/PMS outputs, maintenance dashboards, BI/reporting tools, purchasing and invoice support, and document control processes.

Skills

• CMMS administration
• Maintenance planning
• Technical reporting
• Vendor coordination
• Data governance
• Work order management
• Preventive maintenance
• Corrective maintenance
• Microsoft Office
• BMS/PMS outputs
• Maintenance dashboards
• BI/reporting tools
• Purchasing support
• Invoice support
• Document control

Location

• Data Center Environment

Work Type

• Full-time

Experience Level

• 6+ years relevant experience

Education Level

• Relevant diploma, technical, vocational, or degree qualification in Engineering, Building Services, Facilities Management, Business Administration, or a related discipline.
• Industry-recognized data center training or certification such as CDCP would be an advantage.

About the Company

• Cushman & Wakefield