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About the Role
Montgomery College is seeking a Student Services Coordinator II for its Workforce Development and Continuing Education department at the Wheaton location. This role serves as a primary point of contact for students, faculty, and the public, managing student records, registrations, and financial transactions while providing administrative support.
Responsibilities
- Serve as the first point of contact for inquiries regarding programs, services, financial aid, and admissions.
- Guide students in selecting programs and classes.
- Provide call center coverage during department closings.
- Process registrations, course drops, and transfers while maintaining accurate student records.
- Verify incoming documents for compliance with Federal, State, and College requirements.
- Review weekly reports and resolve data inconsistencies.
- Draft communications regarding events, programs, and deadlines.
- Process payments and manage fiscal activity including refunds and account holds.
- Train faculty and staff on classroom technology and perform basic troubleshooting.
- Travel to other college locations as needed.
Requirements
- High school diploma or GED, or an equivalent combination of education and experience.
- Two years of general office experience involving customer service.
- Solid working knowledge of contemporary office practices, business writing, and standard communication formats.
- Ability to manage multi-line phone systems and perform accurate data entry.
- Ability to safeguard sensitive student financial and academic records.
- Strong interpersonal skills for navigating sensitive interactions with diplomacy and tact.
- Must be authorized to work in the United States without visa sponsorship.
- Must reside in and perform telework from Maryland, Washington, DC, Virginia, West Virginia, Delaware, or Pennsylvania.
- Successful completion of a background check and degree verification.
- Participation in a Maryland State Retirement System plan.
Skills
- Customer service
- Business writing
- Data entry
- Multi-line phone system management
- Classroom technology support
- Record keeping
- Financial processing
Location
- Wheaton, MD
Work Type
- Full-time
- Hybrid
- Non-Exempt
Experience Level
- Two years of general office experience
Education Level
- High school diploma or GED
Salary/Compensations
- $23.05 - $28.81 per hour (hiring range)
- $34.57 per hour (maximum)
Benefits
- Paid vacation
- Sick leave
- Paid holidays
- Medical, dental, and vision insurance
- Group legal benefits
- Professional development
- Retirement plan
- Educational assistance
- Tuition waiver for employee and dependents
- Wellness programming including onsite gyms and pools
About the Company
- Montgomery College is an institution dedicated to workforce development and continuing education.
- The college promotes a working and learning environment rooted in fairness, belonging, and inclusiveness.
- The college is a tobacco-free and smoke-free workplace.
Equal Opportunity
- Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff.