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About the Role
A customer-oriented engineer is needed to join a team specializing in Hospital Patient Monitoring. This is a critical customer-facing role focused on maintaining and developing customer relationships and providing expert technical advice on medical equipment maintenance, installation, and servicing.
Responsibilities
- Work collaboratively to provide exceptional customer service, including corrective & preventative maintenance, commissioning & installation, and equipment/software upgrades.
- Actively participate in the sales process and provide expert technical support throughout the customer relationship lifecycle.
- Lead the management and support of technical escalations to resolution, keeping stakeholders updated.
- Provide best-in-class service through technical support, maintenance, and repairs, minimizing customer downtime.
- Maintain a high level of knowledge through continuous training and development, staying updated on relevant new technologies.
- Work additional hours outside of business hours as necessary to perform the job role efficiently and effectively.
Requirements
- Previous experience in a customer-facing service engineering role within the medical equipment or Biomedical industry.
- Experience with Hospital Patient monitoring is ideal.
- Strong IT skills and experience with Networking are highly regarded.
- Ability to work in a fast-paced environment.
- Hold a full AU driver's license.
- Possess Australian working rights.
- Police checks will be required during the onboarding process.
Skills
- Technical support
- Maintenance
- Repair
- IT skills
- Networking
Location
- Sydney
- NSW
- Interstate locations
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Degree-level education or equivalent in Electronics, Electrical Engineering, or Biomedical Engineering.
About the Company
- Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030.
- We strive to make the world healthier and more sustainable through innovation in Imaging, Information, and Monitoring systems.
- We are a health technology company built on the belief that every human matters.
- We aim for everybody everywhere to have access to the quality healthcare they deserve.
Equal Opportunity
- Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within.
- Applications will be fairly assessed regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.
- We encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.
- Assistance will be accommodated upon request for applicants requiring assistance during the application process due to accessibility reasons.