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About the Role
Serve as the trusted technical leader for major healthcare accounts, proactively managing system performance, strengthening stakeholder relationships, and driving stability, innovation, and long-term customer success across Philips’ managed services solutions.
Responsibilities
- Serve as a single point of contact to ensure systems are healthy and up and running
- Provide regular updates on solution performance
- Monitors trends in case management & engages with customer support to drive resolution to ensure speedy resolution of escalated customer issues
Requirements
- 5+ years’ experience in complex health system IT environments
- 3+ years’ experience in consultative, post-sales enterprise solutions using client/server architecture
- 3+ years’ experience planning and implementing large software installations or managing them after installation
- Extensive knowledge of medical imaging systems, DICOM, and HL7 messaging standards
- Must be able to successfully perform the minimum Physical, Cognitive and Environmental job requirements with or without accommodation
Skills
- Medical imaging systems
- DICOM
- HL7 messaging standards
Location
- Mid-West Zone
- Remote
Work Type
- Field role
- Remote
Experience Level
- 5+ years’ experience in complex health system IT environments
- 3+ years’ experience in consultative, post-sales enterprise solutions
- 3+ years’ experience planning and implementing large software installations or managing them after installation
Salary/Compensations
- 90,000/yr-150,000/yr
Benefits
- Generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
About the Company
- Health technology company
- Built entire company around the belief that every human matters
- Goal is to ensure everybody everywhere has access to the quality healthcare that we all deserve
Equal Opportunity
- Equal Employment and Opportunity Employer including Disability/Vets
- Maintains a drug-free workplace