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About the Role

The Hotspotting Opioid Program is an evidence-based program led by certified recovery peer advocates and clinical professionals. It provides person-centered services to those at risk of opioid overdose, aiming to reduce harm, promote recovery, and address social determinants of health.

Responsibilities

• Provide client outreach and interventions.
• Offer crisis consultations.
• Maintain client case records.
• Facilitate linkages to care and referral follow-up.
• Document interventions according to funder and agency requirements.
• Submit statistical data and reports.
• Attend weekly supervision and participate in case conferences.
• Conduct staff trainings on substance abuse topics.
• Perform outreach to engage potential clients into services.
• Coordinate the implementation of the multidisciplinary treatment plan with the treatment team.
• Document all client activities, progress, and clinical interventions in the case record.
• Coordinate treatment services with internal programs and external organizations.
• Address and remove barriers to client access to healthcare, including mental health and substance use services.
• Maintain ongoing contacts to support client compliance with treatment and services, mitigate barriers, and assist with employability.
• Use required systems to track outreach and engagement activity.
• Conduct Health Related Social Needs Assessments (HRSN) and make referrals.
• Assist clients in coordinating manageable treatment.
• Help collect documentation for SSI and housing applications and provide advocacy.
• Coordinate logistics for care and treatment needs, including appointment reminders and follow-up.
• Assess and plan treatment adherence, addressing barriers.
• Connect clients to Harm Reduction services, including naloxone training and kits, and fentanyl test strips.
• Reassess client needs and eligibility for the program.
• Develop and discuss aftercare plans with clients, referral resources, and other entities.
• Perform crisis intervention and problem resolution for clients.
• Coordinate efforts with treatment staff and document interventions.
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values.
• Perform other duties as assigned.

Requirements

• At least 1-year of experience providing case management services.
• Experience working with individuals managing substance use disorders.
• Bachelor’s degree in a related field, CASAC, or CASAC-T preferred.
• CRPA Preferred.
• Strong knowledge of harm reduction, trauma-informed care, motivational interviewing, and other person-centered intervention models.
• Good organizational skills and an orientation toward detail and accuracy.
• Bilingual (English/Spanish) preferred.
• Computer literate in Microsoft Office applications, email, and ability to navigate the Internet.
• Effective communication skills, including ability to follow instructions, listen, communicate effectively in writing and verbally; able to organize thoughts logically and explain self clearly.

Skills

• Harm reduction
• Trauma-informed care
• Motivational interviewing
• Person-centered intervention models
• Organizational skills
• Detail and accuracy orientation
• Bilingual (English/Spanish)
• Microsoft Office applications
• Email navigation
• Internet navigation
• Effective communication
• Written communication
• Verbal communication

Location

• 56 Bay St., 3rd Floor

Work Type

• Full Time

Experience Level

• 1-year experience providing case management services

Education Level

• Bachelor’s degree in a related field
• CASAC
• CASAC-T
• CRPA

Salary/Compensations

• $41,600 - $46,600 annually

Benefits

• Generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time)
• Medical
• Dental
• Vision
• Supplemental benefits
• Employer provided basic life insurance
• Employee assistance programs
• Tuition reimbursement
• Fitness reimbursement after 1 year of employment
• Retirement plan with employer matching

About the Company

• Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve.
• CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community.

Equal Opportunity

• CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff.
• People of color, LGBTQ, women, and people with disabilities strongly encouraged to apply.
• All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.