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About the Role

As a Department Manager, you will lead your department team to provide exceptional customer service. You will work closely with the store’s Management Team and be responsible for creating great in-store experiences, maintaining merchandising and visual standards, and delivering financial results for your department. You will lead by example, setting the standard for achieving sales and key performance metrics by coaching and developing your department team.

Responsibilities

Model exceptional customer service, every customer, every time
Coach team to deliver exceptional service and a ‘service over task’ environment
Actively gain, maintain and share product & brand knowledge for your department
Support management team to improve financial performance within your department
Work with back of house team to ensure product availability
Uphold company standards and deliver store visual excellence

Requirements

2-3 years leadership experience within retail or like industry
Passionate about delivering an amazing service experience for our customers
Positive attitude, with capacity to create a motivating environment for your team
Proven track record in driving and exceeding set KPI's
Communicate well with all stakeholders
Excellent time management skills to ensure that daily priorities are executed in a timely manner
Thrives in a fast paced, ever-changing environment
Openly shares knowledge with the wider team to achieve common goals
Desire to develop yourself, your career and learn new skills
Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members
Availability to work across Sunday to Thursday with varying shift times
Consent to complete a VEVO Check to verify working rights where required

Skills

Leadership
Customer Service
Coaching
Product Knowledge
Brand Knowledge
Financial Performance Improvement
Merchandising
Visual Standards
Sales
Key Performance Metrics
Time Management
Interpersonal Skills
Communication Skills

Location

Australia
New Zealand

Work Type

Rostered
Full-time

Experience Level

2-3 years leadership experience

Benefits

Training and development opportunities
Opportunity to progress across all areas of the business
Attractive staff discount (can be used for friends and family)
Employee Assistance Program & Mental Health champions
One month paid parental leave for full-time employees

About the Company

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.
Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer.
With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion.
In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores.
We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion.
Our mission is to offer unparalleled service and style to all our consumers.
Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm.
We don’t conform; we create our own path and are elite within our field.
We’re seeking energetic, focused, and passionate individuals to join our team.

Equal Opportunity

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.