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About the Role

GXC's Countermeasure Division seeks a senior operations leader to manage technical deployments, rental events, and field service delivery. This role ensures operational readiness of equipment and personnel, overseeing event staffing, inventory control, logistics, and customer commitments. The position functions across various operational verticals, ensuring consistent standards while adapting to specific client needs. Success requires disciplined execution, stakeholder management, data-driven decisions, and leadership under pressure.

Responsibilities

Own day-to-day operations of the Technical Operations function, including workload prioritization, staffing coverage, task assignment, and execution cadence.
Establish and enforce operating standards for event planning, deployment readiness, inventory control, logistics documentation, and customer communication.
Lead the Technical Operations Administrator(s) through clear expectations, coaching, performance feedback, and accountability for results.
Develop and implement departmental plans, goals, and initiatives aligned with GXC’s mission, growth objectives, and division priorities.
Define and monitor performance metrics and drive corrective action when performance degrades.
Analyze departmental strengths and weaknesses and provide a monthly report to the Director of Operations, Countermeasure, with insights, risks, and recommendations for improvement.
Organize the planning and completion of every GXC rental event nationwide, ensuring consistent execution quality.
Ensure meticulous attention to detail in the logistics and planning of each event, including timelines, checklists, staffing, equipment assignments, and contingency planning.
Monitor active events and oversee completion to ensure operational and customer objectives are met; rapidly triage escalations to protect delivery commitments.
Work in tandem with the Field Service Manager to assign technician resources to events and service requests, resolving conflicts proactively and ensuring readiness.
Coordinate with Technical Operations Administrator(s) to ensure technicians receive complete job packets within required lead times.
Confirm technician readiness and coverage for surge demand, concurrent events, and emergent service needs.
Maintain accurate, current data on all rental equipment nationwide, including location, status, maintenance condition, and availability forecasting.
Ensure equipment movement is documented and traceable, escalating discrepancies immediately.
Partner with technicians and operations staff to ensure equipment is returned, inspected, reconciled, and restored to ready-to-deploy condition.
Foster collaborative relationships with other Division Directors and Managers to align strategies, share best practices, and enable cross-functional execution.
Work alongside the Account Management team to support opportunity development by providing operational feasibility input, resource planning, and deployment requirements.
Maintain strong relationships with key stakeholders, vendors, partners, and clients to ensure alignment, transparency, and effective communication.
Ensure compliance with applicable regulatory requirements, organizational policies, and industry standards; identify and mitigate operational risk within the department.
Organize daily activities based on GXC priorities, remaining proactive and flexible to accommodate immediate operational needs without sacrificing controls.
Drive continuous improvement by identifying recurring defects and implementing durable process corrections.
Perform other related duties as assigned.

Requirements

Bachelor’s degree (4-year) in business, operations management, logistics, or a related field; equivalent relevant experience may be considered in lieu of degree.
Demonstrated experience leading operational teams, coordinating logistics, or managing technical/field service operations in a deadline-driven environment.
Proven ability to manage nationwide event execution or multi-site deployments with disciplined planning and controls.
Strong organizational skills and extreme attention to detail; ability to maintain accurate, audit-ready documentation.
Excellent interpersonal and communication skills; ability to communicate effectively orally and in writing for stakeholder interaction and formal reporting.
Comfort working cross-functionally with account management, field service, and executive leadership to align priorities and deliver results.
Employment is contingent on meeting role-related eligibility requirements, consistent with applicable law.
Neat and professional appearance; consistently friendly and professional demeanor.

Skills

Operational leadership and execution discipline in a high-tempo, logistics-driven environment
Event planning and deployment management across multiple concurrent nationwide operations
Inventory control, asset accountability, and data integrity for high-value equipment
Resource allocation and technician scheduling in coordination with field leadership
Process design, SOP development, and continuous improvement mindset
Risk identification, escalation judgment, and compliance-minded decision-making
Strong stakeholder management with clear, professional written and verbal communication
Ability to analyze performance metrics and translate insights into corrective action
Proficiency with operational tools (e.g., Monday.com, Salesforce, Webex) and strong working knowledge of spreadsheets and reporting

Location

Nationwide

Work Type

Full-time
Onsite

Experience Level

Senior

Education Level

Bachelor's degree

About the Company

GXC is a leader in security screening technology.