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About the Role

Care Coordinators serve as the primary point of contact for patients, setting the tone for the clinical experience through professional and organized communication. This fast-paced role requires multitasking, ownership, and the ability to support both patients and the clinical team.

Responsibilities

• Create a welcoming and professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including check-in, check-out, scheduling, insurance verification, and phone inquiries.
• Process incoming referrals by gathering information, updating patient records, and guiding patients through next steps.
• Maintain patient flow by confirming appointments, managing waitlists, and filling cancellations.
• Collect copays and patient balances accurately while performing basic payment tracking.
• Ensure patient privacy and compliance with HIPAA standards.

Requirements

• High School Diploma or GED.
• Minimum of 1 year of experience in a customer-facing or patient-facing role.
• Ability to manage multiple tasks simultaneously with high attention to detail.
• Strong verbal communication skills with the ability to handle difficult callers professionally.
• Basic computer proficiency including email, spreadsheets, and scheduling software.

Skills

• Customer service
• Front desk operations
• Insurance verification
• Patient scheduling
• HIPAA compliance
• Conflict resolution
• Data entry

Location

• 111 Maiden Lane, Kingston, New York 12401

Work Type

• Full-time
• Monday through Friday

Experience Level

• 1+ year of experience

Education Level

• High School Diploma or GED

Salary/Compensations

• $18.00-$20.00 per hour

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured 30/60/90-day onboarding and development plan
• Clear growth pathways into management and operations
• Collaborative team culture with a buddy system

About the Company

• Confluent Health and its family of affiliated brands.

Equal Opportunity

• Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce.
• We do not discriminate based on race, color, religion, sex, sexual orientation, gender, gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics.