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About the Role
Care Coordinators serve as the primary point of contact for patients, setting the tone for the clinical experience through professional, organized, and warm interactions. This fast-paced role requires multitasking, ownership, and the ability to support both patients and the clinical team.
Responsibilities
- Create a welcoming, professional first impression for patients, visitors, and referral sources
- Manage front desk operations including patient check-in, check-out, scheduling, insurance verification, and phone calls
- Review, schedule, and follow up on incoming referrals
- Maintain patient flow by confirming appointments, managing waitlists, and filling cancellations
- Collect copays and patient payments accurately
- Protect patient privacy and uphold HIPAA standards
Requirements
- High School Diploma or GED
- Minimum 1 year of experience in a customer-facing or patient-facing role
- Ability to manage multiple tasks while remaining organized
- Strong communication skills for phone interactions
- Basic computer proficiency including email and spreadsheets
Skills
- Customer service
- Multitasking
- Phone etiquette
- Scheduling
- HIPAA compliance
- Payment processing
- Computer literacy
Location
- 94 Clowes Avenue, Goshen, New York 10924
Work Type
- Full-time
- Monday through Friday
Experience Level
- 1+ year of experience
Education Level
- High School Diploma or GED
Salary/Compensations
- $18.00-$20.00 per hour
Benefits
- Health, Dental, and Vision Insurance
- Paid Time Off
- Family Building and Parental Leave Benefits
- 401(k) with employer matching up to 4%
- Structured 30/60/90-day onboarding and development plan
- Clear growth pathways into management and operations
- Collaborative team culture with a buddy system
About the Company
- Confluent Health and its family of affiliated brands
Equal Opportunity
- Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce.
- We do not discriminate based on race, color, religion, sex, sexual orientation, gender, gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics.