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About the Role

Care Coordinators serve as the primary point of contact for patients, setting the tone for the clinical experience through professional, organized, and warm interactions. This fast-paced role requires multitasking, ownership, and the ability to support both patients and the clinical team.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including check-in, check-out, scheduling, insurance verification, and phone communications.
• Review, schedule, and follow up on incoming referrals.
• Maintain patient flow by confirming appointments, managing waitlists, and filling cancellations.
• Collect copays and balances accurately while performing basic payment tracking.
• Uphold HIPAA standards and protect patient privacy.

Requirements

• High School Diploma or GED.
• Minimum 1 year of experience in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while maintaining organization and attention to detail.
• Strong communication skills with the ability to handle difficult callers professionally.
• Basic computer proficiency including email, spreadsheets, and scheduling software.

Skills

• Customer service
• Multitasking
• Communication
• Computer literacy
• HIPAA compliance
• Scheduling
• Insurance verification

Location

• 18 West Road, Unit 9, Pleasant Valley, New York 12569

Work Type

• Full-time
• 40 hours per week
• Monday through Friday

Experience Level

• 1+ year of experience

Education Level

• High School Diploma or GED

Salary/Compensations

• $18.00-$20.00 per hour

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with 30/60/90-day development plan
• Clear growth pathways
• Collaborative team culture with buddy system

About the Company

• Confluent Health and its family of affiliated brands.

Equal Opportunity

• Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce.
• We do not discriminate based on race, color, religion, sex, sexual orientation, gender, gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics.