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About the Role

The Medical Services Coordinator serves as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, and ensuring quality customer service to in-person and remote patients and clinicians.

Responsibilities

• Create a positive work environment and support clinician and staff engagement activities.
• Provide strong customer service, responding quickly and appropriately to patient needs.
• Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction.
• Assist psychiatric clinicians with prior authorizations, lab orders, letters for patients, records requests, and coordination of patient forms.
• Facilitate communication between the patient, medical staff, and the patient’s pharmacy.
• Manage phone systems, answer incoming calls, and provide patient support with medication-related questions, refill requests, release requests, and appointment reschedules.
• Ensure accuracy of patient pharmacy information in the medical record.
• Scan all hard copy correspondence into patient’s EHR record.
• Assist patients with telehealth access and Patient Portal issues.
• Handle urgent requests, triage patient issues, and escalate for assistance.
• Assist in coordination of external referrals for patient care.
• Provide general clinician support, assisting with administrative questions and duties.
• Coordinate with clinicians regarding additional patient questions.
• Aid psychiatric clinicians in the termination process for patients.

Requirements

• Ability to multitask and prioritize duties.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs).
• Comfortable handling sensitive and confidential Information (HIPAA).
• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company.
• Build Relationships: Establish and maintain positive working relationships with others internally and externally to achieve the organization's goals.
• Growth Mindset: Actively look for ways to improve processes/performance.
• Flexibility and Adaptability: Willingness to be flexible in responsibilities and easily adapt to the company's needs.
• Organization & Attention to Detail: Set priorities, develop a work schedule, and monitor progress towards goals, and track details, data, information.
• Conflict Resolution: Work cooperatively and effectively with others to resolve problems and express disagreements in a way that does not attack/disparage others or impact patient care.
• Regularly required to sit, stand, bend, talk and hear.
• Frequently required to walk.
• Able to lift and/or move objects up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Skills

• Customer service
• Communication
• Microsoft Office
• EMRs
• HIPAA

Location

• 1940 Commerce St Suite 309, Yorktown Heights, NY 10598

Work Type

• Full-time

Experience Level

• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Education Level

• High School or equivalent required
• Associates/bachelor’s degree preferred.

Salary/Compensations

• Starting at $21.75/hourly, plus quarterly bonus/incentive potential

Benefits

• Medical
• Dental
• Vision
• AD&D
• Short and long-term disability
• Life insurance
• 401k retirement savings with employer match
• Paid parental leave
• Paid time off
• Holiday pay
• Employee Assistance Program

About the Company

• At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs.
• As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
• LifeStance Health Values: Belonging, Empathy, Courage, One Team.

Equal Opportunity

• LifeStance is an equal opportunity employer.
• We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.
• LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.