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About the Role

The Casualty Claims Adjuster will investigate, manage and resolve Bodily Injury claims assigned directly with injured parties, as well as assist in providing service to policyholders.

Responsibilities

• Investigates and evaluates coverage, liability, damages, and settles Bodily Injury claims directly with injured parties, within prescribed authority levels.
• Pursues proactive contact with injured parties through various creative means to connect, listen, empathize and make early settlement offers whenever appropriate to resolve injury claims.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims; refers tasks to auxiliary resources as necessary and advises as to proper course of action.
• Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim.
• Ensures adequacy of reserves.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Makes effective use of loss management tools and techniques to ensure accuracy in decision making.
• Keeps files updated with clear documentation for ease in understanding the status of investigations, evaluations and negotiations throughout the claim life cycle.

Requirements

• Strong written and oral communication skills required.
• Good interpersonal, analytical, investigative, and negotiation skills required.
• Growth mindset; adapts well to change including new standard work and new tools
• Ability to obtain proper licensing as required.

Skills

• Basic knowledge of legal liability, general insurance policy coverage and State Tort Law preferred.
• Liability experience or policy and claims knowledge preferred.

Location

• Marlton, NJ
• Clifton Park, NY
• Lake Mary, FL
• Suwanee, GA

Work Type

• Hybrid

Education Level

• Bachelor’s degree preferred.

Benefits

• Comprehensive benefits
• Workplace flexibility
• Professional development opportunities
• Opportunities provided through Employee Resource Groups

About the Company

• At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive.
• We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.
• This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.
• Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work.
• Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
• We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
• To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Equal Opportunity

• Liberty Mutual is an equal opportunity employer.
• We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.