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About the Role

Join Rydges World Square as a Daymaker and contribute to creating memorable guest experiences. This role is an opportunity to grow your career within EVT, a leading Australasian experience creator.

Responsibilities

• Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
• Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
• Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
• Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
• Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

Requirements

• 1+ years of experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional, and efficient guest service.
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments in the hotel.
• The ability to deal with multiple requests at once and maintain a high level of service.
• Familiarity with reservation systems and booking procedures.

Skills

• Guest service
• Check-in/check-out procedures
• Cashiering
• Reservations management
• Communication skills
• Attention to detail
• Front office operations
• Relationship building
• Problem-solving

Location

• World Square

Work Type

• Full-time

Experience Level

• 1+ years experience

Benefits

• Elevate Perks from your first day
• 50% off dining and stays across EVT hotels
• $2 movie tickets
• Discounts on Gold Class, Moonlight Cinema and Candy Bar
• Seasonal perks at Thredbo
• Rapid career growth across hotel & entertainment network
• Paid parental leave
• Community & volunteering opportunities

About the Company

• EVT is one of Australasia’s market-leading experience creators offering careers across entertainment, ventures, and travel.
• Rydges offers refreshingly local stays in city, regional and resort-style hotels.
• EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo.
• EVT ventures include a ~$2.3B property portfolio and hotel management.

Equal Opportunity

• We welcome applicants from all backgrounds.