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About the Role

Lead our Business Process Solution Engineering team across Australia, combining people leadership, technical depth, and customer engagement to help customers reimagine business processes and drive transformation.

Responsibilities

• Lead, coach, and develop a high-performing team, fostering a culture of accountability, inclusion, growth, and high impact.
• Build and execute the team’s technical business plan, including account and territory planning, pipeline development, and fiscal performance.
• Partner across sales, customer success, and the partner ecosystem to shape strategy, unblock challenges, and drive technical wins.
• Build trusted relationships with customers and senior stakeholders, guiding technology decisions aligned to business outcomes.
• Coach the team to diagnose complex challenges, challenge assumptions, and deliver innovative, outcome-focused solutions.
• Drive a customer-centric culture, ensuring deep understanding of customer needs and long-term priorities.
• Ensure technical excellence and consistency across engagements through best practice, orchestration, and strong execution.
• Champion AI readiness and innovation, positioning Microsoft as a strategic thought partner.
• Act as a key technical leader in market, bringing industry insight and thought leadership to customers and internal teams.
• Operate with executive maturity, navigating ambiguity and driving outcomes in high-pressure environments.

Requirements

• Proven experience leading and developing technical or solution engineering teams.
• Strong background in business applications (CRM, ERP, Contact Centre, or automation platforms).
• Experience engaging and influencing senior stakeholders, including C-suite.
• Demonstrated ability to drive customer-focused solutions and measurable business outcomes.
• Experience operating in enterprise customer environments.
• Experience with Power Platform or low-code automation technologies.
• Background in pre-sales, solution consulting, or technical sales leadership.
• Exposure to public sector (government, healthcare) environments.
• Strong storytelling and executive communication skills.
• Ability to balance hands-on technical engagement with strategic leadership.

Skills

• Business Applications (CRM, ERP, Contact Centre, Automation Platforms)
• Power Platform
• Low-code automation
• Pre-sales
• Solution Consulting
• Technical Sales Leadership
• Public Sector Environments
• Storytelling
• Executive Communication
• Technical Strategy
• Customer Engagement
• AI Readiness
• Thought Leadership

Location

• Australia

Work Type

• Full-time

Experience Level

• Leadership
• Management

About the Company

• Microsoft’s mission is to empower every person and every organisation on the planet to achieve more.
• We’re leading the next wave of innovation across cloud, AI and business applications, helping customers transform how they operate, engage and grow.
• Across Australia, we work with leading enterprise and public sector organisations to deliver meaningful impact through technology.

Equal Opportunity

• Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
• If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.